Customer Service

More dog and cat lives are saved when adopters have a positive shelter experience.

• A Warm Welcome Can Save Lives

  October 2010
  Read the findings from our 2010 Customer Service Awards Program.  Read More

• Customer Service Awards Findings

  2009
  Read our findings based on the ten-week customer service awards program conducted by Maddie's Fund and the Petfinder.com Foundation. See why some shelters and rescues are models of "best practices" - and others are not.  Read More

• When the Adopters Show Up, Will Your Shelter Be Ready?

  2009
  The Shelter Pet Project advertising campaign may put shelter customer service to the test.  Read More

• Meet Your Match: Does It Deliver?

  2006
  Color coded systems matching dog behaviors to pet owners preferences: how it works, and what the shelters who are using that system have to say about it.  Read More

• Customer Service – Another Way to Save Lives

  2004
  A great model of customer service plus customer service training tips for staff and volunteers in the accompanying Adoption Counselor Guide.  Read More

• It Happened at EXPO: A Summary of Maddie's Daylong Workshop

  2009
  Maddie's eight-hour workshop, Is An Adoption Guarantee Really Possible? Four Steps to Success held in Las Vegas at The HSUS Animal Care EXPO, drew more than 200 attendees interested in saving the lives of their communities' healthy and treatable shelter dogs and cats.  Read More