Exceeding Customer Service Expectations

February 2015 by Marc Peralta

Audience: Executive Leadership, Public, Shelter/Rescue Staff & Volunteers

Video Length: 48 minutes

Are doing all you can to help increase the number of animal lives saved? This seminar focuses on the impact of exceptional customer service and how it directly relates to the amount of adoptions your group or organization can perform. Topics covered are effective tools, statistics and examples of how to "up the game” in finding great homes fast for the animals in your care. This program was part of the American Pets Alive! 2015 No-Kill Conference.

About Marc Peralta

Marc Peralta is the Executive Director for Best Friend Animal Society’s Los Angeles organization, where he heads up Best Friends program operations. His duties specifically include the operations for the Best Friend’s Pet Adoption Center in Mission Hills, CA, the NKLA Pet Adoption Center in West Los Angeles as well as leading the 75 group and growing NKLA coalition to make LA a no-kill city by the end of 2017. Marc also served as Vice President and Chief Operating Officer as well as interim CEO at the Pennsylvania Society for the Prevention of Cruelty to Animals (PSPCA) located in Philadelphia, PA.  In addition to his duties at the Pennsylvania SPCA, Marc also served as a member of the Board of Directors for the Animal Care and Control Team of Philadelphia. Prior to the PSPCA, Marc worked in animal care manager roles at the Nevada Humane Society in Reno, NV and the Humane Society of the Pikes Peak Region in Colorado Springs, CO.

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