Marketing and Adoption Counseling Survey Results

September 6, 2022

The Marketing and Adoption Counseling Survey was launched in January 2022 and distributed by Maddie's Fund^®. It was created to learn more about the communications methods being used by animal shelters and rescue organizations to convey information about pets who are available for adoption to the public.

Supporting Renters With Pets During COVID-19

Abby Volin and Sarah RosenbergOctober 8, 2020

As more renters find themselves on the brink of eviction, the animal welfare field is girding for a deluge of surrenders. But there's still more that can be done to keep people with pets together safely in their homes.

Supporting Both Ends of the Leash

Geraldine D'Silva, Janet Hoy-Gerlach, Aimee St.Arnaud and Derrick PrioleauSeptember 23, 2020

Learn how a private veterinary practice is partnering with human health care and social workers in unique ways to support people and their pets.

Million Cat Challenge: Kitten Intake in Animal Shelters

Kate Hurley DVM and Hannah Shaw (the Kitten Lady)August 6, 2020

In this session, we discuss new intake philosophies and management models that prioritize kittens' safety, community engagement & keeping feline families together.

Million Cat Challenge: COVID Control Strategies - Maintaining Safety During Re-Opening and Beyond

Linda Jacobson, DVM, Julie Levy, DVM, PhD, Jennifer Murphy and Phil Nichols, RVT, CAWAJune 24, 2020

Re-opening shelters and services brings the risk of COVID-19 resurgence. This webcast will provide a roadmap for reopening that can be customized for shelters and clinics everywhere.

Ideas for Safely Offering Spay/Neuter and Wellness: Q&A session

Jennifer Bolser, DVM, Natalie Corwin, Melanie deHaan, DVM, Cynthia (Cindy) Karsten, DVM, Cate Lemmond and Aimee St.ArnaudMay 27, 2020

Join this discussion on how can we do spay/neuter in a manner that is safe for staff, clients and animals in this new "normal".

COVID-19 Spay/neuter and Vaccine Clinic Preparedness Guide

Aimee St.Arnaud, Elizabeth Berliner, Jennifer Bolser, Gina Clemmer, Natalie Corwin and Cynthia (Cindy) KarstenApril 29, 2020

Learn how to follow social distancing guidelines while safely performing spay/neuter surgeries.

Marketing the Euthanasia List

Clare Callison, Canine Lifesaving Advisor, Maddie's Lifesaving AcademyFebruary 2020

This session explores why it is important to understand exactly which animals are dying in your municipal shelter and let people help you to get them out alive.

Is Managed Intake Humane?

Sarah Aguilar, Deputy Director, Pima County Animal Care Center (Arizona) and Adam Ricci, Chief of Field Operations, City of Albuquerque Animal Welfare DepartmentMarch 2020

Two animal shelter leaders from sizeable cities present ideas to keep your intake practices focused on serving pets and people.

Using Technology to Increase Return to Owner

Gina Knepp, National Shelter Engagement Director, Michelson Found Animals Foundation and Bobby Mann, Communications Manager, City of Sacramento Front Street Animal ShelterMarch 2020

Learn how to increase your organization's RTO and attain a higher return to owner rate through innovative, progressive and proactive programs.

Power Up Your Fundraising: Donor Management Systems

Maggie Lynch, Director of Development, Austin Pets Alive! and American Pets Alive!April 2020

This presentation covers why adopting a donor management system is important, when you should get one, how to choose a system that fits your organization's needs and what it can do to help your fundraising take off.

Animal Shelter and Rescue Law and Liability

Ryan Clinton, Attorney, Founder of FixAustin.orgApril 2020

Ryan Clinton teaches the foundations of various animal welfare ordinances and what they mean for your organization.

Data for Activists: Get the Information You Need

Rory Adams, Content Manager, American Pets Alive!April 2020

Leave this presentation knowing what data you need and how to get it, through the use of public information requests.

What Qualities Do Emerging Leaders Need to Succeed?

Tawny Hammond, National Director for Leadership Advancement, Best Friends Animal Society and Denise Deisler, Director, Jacksonville Humane SocietyApril 2020

This presentation outlines a foundation for understanding how to cultivate the leadership abilities that will enable your or your staff to reach their highest potential.

How to Get Your Story Told: Effective Engagement with Local Media

Sarah Collica, Director of Marketing and Communications, Austin Pets Alive! and Nikki Reck, Communications Specialist, Pima Animal Care CenterApril 2020

Learn how to cultivate relationships with news sources and tips and tricks from a marketing director and an Emmy-Award winning newscaster.

Adopters Are Out There! Market Your Way Out of Space Crises

Teresa Johnson, CEO/Executive Officer and Chief Lifesaving Officer, Kansas City Pet Project and Cheryl Schneider, Director of Animal Services, Williamson County Regional Animal ShelterApril 2020

Learn how adopters can be your biggest lifesavers when your shelter is experiencing space crises.

Statewide Advocacy

Ryan Clinton, Laura Donahue and Katie JarlApril 2020

Learn from expert advocates as they share their success stories for state-wide efforts to transform to No Kill.

Moving Through Adversity

Kristen Hassen-Auerbach and Paula PowellApril 2020

This session will shed light on the last 2 years as Paula Powell fights for animals and the people who love them.

Empowering Volunteers to Help Solve Every Challenge

Monica Dangler, Maddie's Fund^® Executive Leadership Fellow, Pima Animal Care CenterApril 2020

Learn how to create a volunteer program that works to the specific needs of your rescue, shelter or community.

Fundraising for Survival: Lessons for Any Sized Organization, Part 1 of 2

Maggie Lynch, Director of Development, Austin Pets Alive! and American Pets Alive!April 2020

Join fundraising innovator Maggie Lynch and learn how to raise money and how to get scrappy when you need to! (Part 1 of 2)

Fundraising for Survival: Lessons for Any Sized Organization, Part 2 of 2

Maggie Lynch, Director of Development, Austin Pets Alive! and American Pets Alive!April 2020

Join fundraising innovator Maggie Lynch and learn how to raise money and how to get scrappy when you need to! (Part 2 of 2)

Workshop: Marketing and Branding to Engage Your Community

Kasey Spain and Nikki ReckApril 2020

Learn from shelter branding experts how to identify steps to create and market your No Kill brand to your community.

How to Use Research to Save Lives

Kevin Horecka, Lead Data Scientist, American Pets Alive! and Walmart TechnologyApril 2020

Learn which research is the most important to know about and what it tells us about animal sheltering.

Build Resilience and Excitement Around Change

Shelly Thompson, Tawny Hammond, Cheryl Schneider, Teresa Johnson and Lee Ann ShenefielApril 2020

Shelly Thompson moderates this panel to help you get the insider tips on how to cultivate a team of resilience and build strong teams that will rally around you.

Daily Decision Making and Accountability: Identifying Key Performance Indicators

Mark Sloat, Program Manager, Field Services, Austin Animal Center and Don Bland, Chief Animal Services Officer, Austin Animal CenterApril 2020

Learn what it means to set KPIs and goals to instill an organizational lifesaving philosophy.

Get Your Boss to Say Yes!: Piloting New Programs in Shelters

Kristen Hassen-Auerbach, Director, Pima Animal Care CenterApril 2020

Follow these steps and be ready to take a new idea to your boss and hear 'yes!'

The Leader's Guide to Communicating with Stakeholders: How, When and What

Stephanie Bilbro, Director, Shelter Lifesaving Operations, Austin Pets Alive! and Sarah Collica, Director of Marketing and Communications, Austin Pets Alive!April 2020

Learn how to own your narrative and communicate your vision with major stakeholders.

Our Vet Just Quit

Alexis Bardzinski, DVM and Jennifer Wilcox, DVMApril 2020

Learn how to stretch the resources you do have to save the most lives possible, even in high-stress moments in your shelter or clinic.

Shelter Medicine with a No-Kill Mindset

Alexis Bardzinski, DVM and Jennifer Wilcox, DVMApril 2020

Learn how to spend the least amount of money possible, to spread the meager wealth of medical resources and save more lives.

Contagious Disease is Not a Death Sentence: How Communities Overcame Outbreaks without Killing

Jennifer Wilcox, DVM and Nipuni Ratnayaka, DVMApril 2020

Leave this session with the knowledge necessary to fight disease outbreak, medically and operationally from veterinarians who have lived through it.

What Do We Do About Our Long Stays?

Sarah Aguilar, Deputy Director, Pima Animal CareApril 2020

Learn how to analyze length-of-stay data and know what to do with it.

The First 72 Hours: A Model Intake & Animal Flow Process

Jordana Moerbe, Faith Wright and Dr. Nipuni RatnayakaApril 2020

Join American Pets Alive! as they discuss what should happen within the first 72 hours after an animal enters any sheltering system.

Ergonomics for Shelter Veterinarians

Sara White, DVM, MSc, Founder, ErgovetDecember 11, 2019

Due to unforeseen circumstances, we're rescheduling this webcast for Wednesday, December 11 at 12pm PST / 3pm EST. We apologize for this inconvenience and invite you to register for the new date.

Working with animals can be intensely physical work. Many veterinarians experience musculoskeletal discomfort (MSD) related to their work, and good physical ergonomics can improve this situation. Ergonomics includes much more than the gadgets that many associate with the term or keeping a "good posture" while you work.

Return to Field you say? Tell that to my community/commissioners!

Kate Hurley, DVM, MPVM Co-founder, Million Cat Challenge and Director, Koret Shelter Medicine Program @UC Davis School of Veterinary MedicineNovember 13, 2019

Does your county worry about the optics of having ACOs putting cats back where they came from? In this webinar, we invite you to partake in a little old-fashioned role reversal where YOU get to be on the other side of the counter.

Lifesaving Protocol for At Risk Dogs: Part 1

Kristen Hassen-Auerbach, Director of Animal Services Pima Animal Care Center, Tucson, ArizonaOctober 23, 2019

Part 1: What is the Lifesaving Protocol for At Risk Dogs? This webcast is the first in a two-part series but can be viewed on its own and will be useful to shelter leadership at all levels, volunteers, advocates and anyone else who struggles to save big dogs' lives.

Maddie’s Shelter Compass is like hiring an extra employee

October 8, 2019

Ever feel like you have too much to do and don't know where to start? Whether it's cleaning out your closet or saving the lives of more pets, we can relate. Often times we end up not starting a task because we simply don't have the time to figure out a plan.  While we can't organize your closet for you, we can help…

Decreasing Intake with Targeted Community Engagement

July 19, 2019

Watch how the Austin Animal Center used their intake data to find ways to reduce ever-increasing incoming strays.

Teaching Old Dogs New Tricks: The Changing Roles of Animal Welfare Organizations

Jim Tedford, President & CEO, The Association of Animal Welfare AdvancementJuly 2019

Hear from a 35-year veteran of the industry how animal welfare organizations can fulfill their missions outside the shelter. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Pain Management on a Budget - Part 2 of 2

Emily McCobb, DVM, MS, DACVAA, Clinical Associate Professor of Anesthesiology- Cummings School of Veterinary Medicine, Tufts UniversityJuly 2019

Part 2 of 2. This two-part workshop will describe cost effective strategies for managing acute and chronic pain in a shelter or high quality/high volume environment. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Putting Down the Scalpel: Learning to Lead as a Doctor & Manager

Katie Broaddus, DVM, CAWA, Chief Operations Officer, Austin Humane SocietyJuly 2019

This session will help veterinarians understand how they can leverage their scientific training and problem-solving skills to make an even bigger impact. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Leadership and Communication for Veterinary Nurses

Michelle Albino, LVT, VTS (Anesthesia/Analgesia), Senior Manager of Training, ASPCA Animal HospitalJuly 2019

This workshop describes leadership for nurses in the veterinary field. Explore ways to increase professional growth and get the most out of your veterinary career, including transitioning into management, how to successfully lead your team, and how to communicate effectively. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

In-Shelter Diagnostics - Minimize Errors and Maximize Patient Care

Elise Gingrich, DVM, MPH, MS, ACVPM, DABVP (Shelter Medicine Practice), Senior Director of Shelter Medicine Services, ASPCAJuly 2019

This workshop reviews proper techniques and discusses common mistakes when performing in-shelter diagnostic tests. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Using Metrics to Care for Shelter Populations

Janet Scarlett, DVM, MPH, PhD, Professor Emerita of Epidemiology/ Founder of Shelter Medicine Program, Cornell UniversityJuly 2019

In this session, disease surveillance, and the assessment of the frequency of common diseases in shelters are discussed. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Ringworm for LVTs: Fight the Fungus

Melanie Benetato, VMD, MS, Adoption Center, ASPCAJuly 2019

This workshop reviews current best practices in ringworm diagnosis, treatment and management in a shelter setting. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Veterinary Toxicology

Karyn Bischoff, DVM, MS, Assistant Professor, Animal Health Diagnostic Center, Cornell University College of Veterinary MedicineJuly 2019

This seminar gives a brief introduction to veterinary toxicology in small animals and includes case studies of interest to the Shelter Medicine Audience. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Developing A Shelter Emergency Operation Plan

Tim Perciful, Disaster Response Manager, Field Investigations & Response, ASPCAJuly 2019

This workshop discusses the importance of developing an Emergency Operations Plan (EOP) for your agency. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Toolkit for the Time-Starved Leader: A Practical Guide to Hiring and Retaining Engaged Employees

Jocelyn Kessler, MBA, Senior Director of Operations, Community Medicine, ASPCAJuly 2019

This workshop provides a clear and simple path hiring the right people, setting goals and expectations and spending worthwhile one-on-one time with your staff. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Change Can Be Fun! A Simple, Proven Framework Can Help Take the Pain Out of Change

Jocelyn Kessler, MBA, Senior Director of Operations, Community Medicine, ASPCAJuly 2019

This workshop walks viewers through a change management model based on research published in the Harvard Business Review. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

How to Get Things Done with the NYS Legislature! The Good, the Bad & the Money!!

Libby Post, Executive Director, NYS Animal Protection FederationJuly 2019

Join the New York State Animal Protection Federation's Executive Director, Libby Post for the answers to these questions and more. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Beyond Spay/Neuter: Models for Expanding Access to Veterinary Care

Jocelyn Kessler, MBA, Senior Director of Operations, Community Medicine, ASPCA and Lori Bierbrier, DVM, ASPCAJuly 2019

Join us to look inside organizations who have expanded their services to help remove barriers to care in their communities. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Cash and Counting: The Importance of Data in Grantmaking

Jodi Buckman, ASPCA and Shelly Thompson, Maddie's FundJuly 2019

In this session you'll hear from two grant makers, Maddie's Fund^® and the ASPCA, about the importance of data in grant evaluation and funding decisions. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Making Better Use of Shelter Data

Janet Scarlett, DVM, MPH, PhD, Professor Emerita of Epidemiology/ Founder of Shelter Medicine Program, Cornell UniversityJuly 2019

In this workshop, we look at examples of where data can be used to help control overcrowding, maximize the use of shelter housing, monitor the effectiveness of spay/neuter programs, detect shifts in the health of incoming community animals, improve the welfare of fostered animals and target efforts to improve outcomes. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Personnel Satisfaction - Managing Compassion Stress (Part 2 of 2)

Karen Walsh, CAWA, LVMT, CFE, Director of Animal Relocation, ASPCAJuly 2019

Part 2 of 2. During this two-part workshop, viewers learn how to measure the negative and positive effects of working in a mission driven caring profession. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Medical Issues in Emergency Sheltering

Elise Gingrich, DVM, MPH, MS, ACVPM, DABVP (Shelter Medicine Practice), Senior Director of Shelter Medicine Services, ASPCAJuly 2019

In this workshop, Dr. Gingrich covers some of the more challenging medical issues unique to animals impacted by disaster. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Innovations in Emergency Animal Sheltering

Joe Hinkle, CAWA, Shelter Director, Field Investigations & Response, ASPCAJuly 2019

In this session, the presenter discusses lessons learned and best practices from recent ASPCA emergency shelters with an emphasis on what your agency should be doing now to prepare for setting up and staffing an emergency shelter. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

2018 Year of Disasters in Review

Dick Green, PhD, Senior Director of Field Investigations & Response, ASPCAJuly 2019

In this talk, Dr. Green provides key take-home lessons learned and best practices so that communities and animal welfare agencies will have more tools to enhance animal response capabilities and become more disaster resilient. This presentation was recorded at the 2019 ASPCA Maddie's^® Cornell Shelter Medicine Conference.

Fundraising for Animal Welfare Organizations - Part 7: Getting to the Close and Creating an Action Plan

Kim KleinMarch 2019

This presentation is appropriate for quick-learning beginners as well as seasoned fundraisers who are eager to learn how to engage others in fundraising. Part 7 of 7: Getting to the Close and Creating an Action Plan.

Fundraising for Animal Welfare Organizations - Part 2: Build Relationships

Kim KleinMarch 2019

This presentation is appropriate for quick-learning beginners as well as seasoned fundraisers who are eager to learn how to engage others in fundraising. Part 2 of 7: Build Relationships.

Fundraising for Animal Welfare Organizations - Part 3: Setting Goals and Building a Team

Kim KleinMarch 2019

This presentation is appropriate for quick-learning beginners as well as seasoned fundraisers who are eager to learn how to engage others in fundraising. Part 3 of 7: Setting Goals and Building a Team.

Fundraising for Animal Welfare Organizations - Part 4: Understand Your Prospects

Kim KleinMarch 2019

This presentation is appropriate for quick-learning beginners as well as seasoned fundraisers who are eager to learn how to engage others in fundraising. Part 4 of 7: Understand Your Prospects.

Fundraising for Animal Welfare Organizations - Part 5: Who is a Prospect?

Kim KleinMarch 2019

This presentation is appropriate for quick-learning beginners as well as seasoned fundraisers who are eager to learn how to engage others in fundraising. Part 5 of 7: Who is a Prospect?

Fundraising for Animal Welfare Organizations - Part 6: How to Ask For Money in Person

Kim KleinMarch 2019

This presentation is appropriate for quick-learning beginners as well as seasoned fundraisers who are eager to learn how to engage others in fundraising. Part 6 of 7: How to Ask For Money in Person.

How to Start and Grow Major Gift Fundraising for Your Non-Profit - Part 1: How Big is Big? Getting Your Board on Board and Identifying Prospects

Amy EisensteinMarch 2019

In this seminar you will learn how to ask and receive more major gifts this year. Part 1 of 4: Getting Your Board on Board and Identifying Prospects.

How to Start and Grow Major Gift Fundraising for Your Non-Profit - Part 2: Cultivation: Relationship Building

Amy EisensteinMarch 2019

In this seminar you will learn how to ask and receive more major gifts this year. Part 2 of 4: Cultivation: Relationship Building.

How to Start and Grow Major Gift Fundraising for Your Non-Profit - Part 3: Solicitation: Asking for the Gift

Amy EisensteinMarch 2019

In this seminar you will learn how to ask and receive more major gifts this year. Talk 3 of 4: Solicitation: Asking for the Gift

How to Start and Grow Major Gift Fundraising for Your Non-Profit - Part 4: Setting a Goal and Staying on Track

Amy EisensteinMarch 2019

In this seminar you will learn how to ask and receive more major gifts this year. Part 4 of 4: Setting a Goal and Staying on Track.

Fundraising for Animal Welfare Organizations - Part 1: Introduction to Fundraising

Kim KleinMarch 2019

This presentation is appropriate for quick-learning beginners as well as seasoned fundraisers who are eager to learn how to engage others in fundraising. Part 1 of 7: Introduction to Fundraising.

An Introduction to Maddie's^® Pet Project in Nevada Leadership Conference and Campaign Update

Diane Blankenburg, Co-Executive Director, Maddie's^® Pet Project in Nevada CEO, Humane NetworkMay 2019

At Maddie's^® Pet Project in Nevada, Diane Blankenburg, Co-executive Director, welcomes conference attendees and shows inspiring highlights.

Keynote: Unstoppable! Leveraging Impact and Relationships to Transform the Plight of Animals

Joe Elmore, CEO, Charleston Animal SocietyMay 2019

Building a culture of champions from a culture of advocates is critical to establishing a foundation for these strategies.

Compassionate Lifesaving: Taking Care of You and Your Team to Save More Animals, Part 1 of 2

Dr. Linda Harper and Faith MaloneyMay 2019

In this session (Part 1 of 2), you will discover proactive tools to help you and your team face the challenges and restore the joy in your animal-helping organization.

Compassionate Lifesaving: Taking Care of You and Your Team to Save More Animals, Part 2 of 2

Linda Harper and Faith MaloneyMay 2019

In this session (Par 2 of 2), you will discover proactive tools to help you and your team face the challenges and restore the joy in your animal-helping organization.

Creating Clark County Successes: How We Are Doing It - panel discussion

Carol Fox, Dr. David Henderson, Ann Inabnitt, Joe Macias, Chris Robinson and Carly ScholtenMay 2019

In this presentation, animal lifesaving experts in Clark County, Nevada answer questions about their success in saving animals and serving their communities.

A Playbook Approach to Saving Lives in Animal Shelters

Dr. Sara PizanoWednesday, May 15, 2019

In this webcast. Dr. Sara Pizano will walk you through the steps each shelter, whether public or private and regardless of resources, can take to help and save more cats and dogs.

The First 72 Hours: A Model Intake and Animal Flow Process for Disease Prevention

Faith Wright, Ellen Jefferson DVM, Jordana Moerbe, Paula Medrano and Amelia NusbaumMarch 2019

Join American Pets Alive! staff as they discuss an intake and animal flow process designed to help you prevent outbreaks and ensure live outcomes.

Animal Protection Officers: Using a Community-based Approach to Measurably Reduce Intake in the Field

Mark Sloat, Program Manager, Austin Animal Center and April Moore, Engagement Manager, Austin Animal CenterMarch 2019

This session will teach approaches that value the human-animal bond, redefine 'animals in need,' and engage community members, shelter staff, and volunteers to solve problems together.

Solutions for the Top Five Reasons Dogs are Dying in Shelters

Mike Kaviani, Director, Orange County Animal Care and Aaron Caldwell, Dog Behavior Co-Manager, Austin Pets Alive!March 2019

The presentation will provide you with practical and manageable solutions for the top five reasons dogs are dying and being killed in shelters today.

Analyzing Length of Stay: Make Your Animals Ready and Move Them Fast

Teresa Johnson, CEO/Executive Officer and Chief Lifesaving Officer, Kansas City Pet Project and Michele Figueroa, Operations Manager, Pima Animal Care CenterMarch 2019

Time wasted means animal lives lost, leave this session with a plan to move animals through your shelter more quickly.

Why Are Big Dogs So Hard to Save? Identifying and Maintaining Adequate Capacity

Ellen Jefferson, DVM Executive Director, Austin Pets Alive!March 2019

Learn about the essential programs, best practices, and core philosophies needed to start saving big dogs in your communities.

Nuts and Bolts of Large-scale Cat and Dog Foster Programs

Kelly Duer, Monica Frenden, Regan Goins and Lorian EpsteinMarch 2019

Learn from experts the details of setting up and implementing a large-scale foster program.

Proactive Return to Owner Programs

Shyanne Schull, Director, Washoe County Regional Animal Services, and Paula Powell, Director, El Paso Animal ServicesMarch 2019

Learn about how two very large animal shelters reached higher live release rates by attaining Return to Owner rates over 25% - way above best practice!

Save Lives in Space Crises

Michele Figueroa, Christi Metropole and Faith WrightMarch 2019

Learn how to not end lives due to temporary space shortages by pulling other levers that will decrease the pressure that you feel.

Saving Dogs with Behavioral Challenges

Aaron Caldwell, Dog Behavior Co-Manager, Austin Pets Alive! and Mike Kaviani, Director, OC Animal CareMarch 2019

Viewers will learn about cutting edge ways to solve non-shelter created behavior problems in shelter dogs.

Scrutinize and Market the Euthanasia List

Clare Callison, Canine Lifesaving Advisor, Maddie's^® Lifesaving AcademyMarch 2019

This talk explores why it's important to understand exactly which animals are dying in your municipal shelter and how to let people help you get them out alive.

The Modern Municipal Animal Agency

Sarah Aguilar, April Moore, Lee Ann Shenefiel and Mark SloatMarch 2019

Learn how modern shelters develop targeted neighborhood programs that serve the larger community's desire to be no-kill while serving the public safety needs of specific areas.

The Pet Resource Center: A Better Alternative to the Intake Department

Mark Sloat, April Moore and Bennett SimonsenMarch 2019

How "The Pet Resource Center" is a modern model for a successful alternative to traditional intake centers.

Transport Programs: Get Pets to Safety

Clare Callison, Canine Lifesaving Advisor, Maddie's^® Lifesaving AcademyMarch 2019

Hear how your average "Texas brown dogs" are making a big splash in places as far as Oregon, Connecticut, and even Italy!

Building No-kill Culture Throughout Your Organization - panel

Shelly Thompson, Rebecca Guinn, Tawny Hammond, Marc Peralta and Makena Yarbrough, March 2019

In this panel discussion, animal welfare leaders discuss how to instill a positive, no-kill culture in our shelters, rescues, and service centers.

Conquer Fear and Doubt: Managing Your Team Through Change and Controversy - panel

Tawny Hammond, Jose Ocano, Mike Kaviani and Paula PowellMarch 2019

Learn how to be a motivating people manager and help your team reach their goals - even through change and controversy.

Contagious Diseases: Euthanasia is Not the Answer

Alexis Bardzinski, DVM Medical Director, Austin Pets Alive! and Jennifer Wilcox, DVM Director of Vet Services, Pima Animal Care CenterMarch 2019

In this session, two veterinary experts will discuss how to handle disease outbreaks medically, handle the PR, and handle the operations that must continue.

Dog Medical Care on a Shoestring Budget

Alexis Bardzinski, Medical Director, Austin Pets Alive! and Jennifer Wilcox, DVM Director of Vet Services, Pima Animal Care CenterMarch 2019

How to spend the least amount of money as possible so that your medical resources can be spread among all those pets that need you.

High Volume Foster Programs for Cats and Dogs

Monica Frenden, Regan Goins and Lorian EpsteinMarch 2019

Learn how to rethink foster care in terms of capacity and expand the concept of what animals should be considered for foster.

How to Run A Sustainable, Low Budget, No Kill Municipal Shelter

Cheryl Schneider, Director of Animal Services, Williamson County Regional Animal Shelter and Lindsey Huffman, Director of Lifesaving Programs, Charlottesville-Albemarle SPCAMarch 2019

Successful shelter leaders share their knowledge on how to run a no-kill organization even when you have a very limited budget.

Momentum in Texas Sheltering Communities

Michael Bricker, Jay Garrett, Jr., Steven Greene, Paula Powell, Ed Jamison and Dr. Michael WhiteMarch 2019

Learn from animal welfare experts about how Texas is getting to no-kill status.

Shelter Data: How to Get It, Use It and Read It

Rory Adams, Executive Director, Tucson Pets Alive!March 2019

This is an in-depth presentation on shelter data: how to get it, read it, and use it to influence change.

Social Science: Informed Animal Welfare

Katy Loughney, Economic Impact Advisor, University of Denver's Institute for Human-Animal ConnectionMarch 2019

This talk covers research aimed at connecting animal welfare policies and programs to human and community health.

State Level No-kill Advocacy

Debra Griggs, Deborah Schutt and Davyd SmithMarch 2019

This discussion revolves around states in the U.S. that have had state-wide efforts to transform to no-kill.

Combatting Anti-No Kill Extremism

Debra Griggs, President, Virginia Federation of Humane Societies, and Davyd Smith, President, No Kill ColoradoMarch 2019

Watch this presentation to learn what anti no-kill extremism looks like and how to cope with it.

Demystifying No-kill Laws: The Nuts and Bolts of Ordinances

Ryan Clinton, Attorney and Founder, FixAustin.orgMarch 2019

Viewers will learn the nuts and bolts of various animal welfare ordinances, including stray holds, caretakers, and Austin's No Kill plan.

Effective Negotiation Skills and Techniques to Achieve Lifesaving

Saskia Boisot, MD, Founder of the No Kill Shelter Alliance and Co-Founder of Save More Kill Less, and Paula Powell, Director of Animal Services, El Paso Animal ServicesMarch 2019

Know when to stand your ground, when to compromise, and most importantly, how to communicate effectively so that people want to help you achieve your goals.

Know the Law: Liability in Shelters and Rescues

Ryan Clinton, Attorney and Founder, FixAustin.orgMarch 2019

Learn how shelters and rescue groups can implement strategies to limit their liability for saving lives.

Legislative Advocacy: Influence Laws and Ordinances

Laura Donahue, Katie Jarl and Lorri MichelMarch 2019

This session will teach you how to move legislation towards supporting lifesaving efforts.

Lifesaving in the Deep South

Karen Sheppard, DVM, Director, Huntsville Animal Services, and Ginny Sims, Executive Director, Southern Pines Animal ShelterMarch 2019

Hear the heartwarming and touching tales from two incredible leaders who have transformed seemingly impossible parts of the U.S. into true lifesaving communities.

No-kill Political Advocacy: How to Gain and Keep Political Support

Ryan Clinton, Attorney, Founder, FixAustin.orgMarch 2019

Learn how animal advocates in Austin, Texas put No Kill on the city's public policy agenda and how you can do the same in your community.

Save Rate: Upward Bound - Exceed the 50% Benchmark - panel

Marc Peralta, Sgt. Karl Bailey, Michele Figueroa, Teresa Johnson, Jose Ocano and Cheryl SchneiderMarch 1, 2019

This lively panel discussion will shed light on the experiences of the expert leaders who brought their communities past a 50% live release rate.

Save Rate: Exceed the 80% Benchmark - panel

Makena Yarbrough, Rebecca Guinn, Tawny Hammond, Ed Jamison and Paula PowellMarch 2019

Attendees will learn about the experiences of people who successfully broached 80% and beyond save rates.

Becoming No-kill

Ryan Clinton, Attorney and Founder, FixAustin.orgMarch 2019

Join attorney Ryan Clinton, founder of Fix Austin, as he kicks off the conference by sharing the obstacles, challenges, successes, and strategies that Austin faced on their journey to no-kill.

Blueprint to a Successful No-kill Journey

Ellen Jefferson, DVM, Executive Director of Austin Pets Alive! and American Pets Alive!March 2019

Join Dr. Ellen Jefferson as she guides you step-by-step through what are considered Best Practice metrics in outcomes, intakes, and the 12 programmatic ingredients of lifesaving.

Enlightened Leadership: Daily Decisions and Beyond

Kristen Auerbach, Rebecca Guinn, Tawny Hammond, Paula Powell and Cheryl SchneiderMarch 2019

Join us in this panel discussion as some of the most integral no-kill leaders share what it means to them to lead with a no-kill philosophy.

Keynote: The Transparent Shelter, Building Trust with Your Community

Kristen Auerbach, Director of Pima Animal Care CenterMarch 2019

In this session, no-kill leader, Kristen Auerbach, will tackle two separate but important topics in order for you to be one with your community.

Key Performance Indicators: Resources, Responsibility and Results

Ellen Jefferson, DVM and David MeyerMarch 2019

In this fundamental session, join Dr. Ellen Jefferson and David Meyer as they explain how to prioritize goals and benchmark against them all along the way so that you can achieve success.

Build Team Resilience - panel

Rebecca Guinn and Ed JamisonMarch 2019

Join this presentation and get the insider tips on how to cultivate a team of resilience and how to build strong teams that will rally around you.

Create Leaders from Within: Build a Succession Plan

Lisa Ward and Ed JamisonMarch 2019

So, you're a no-kill shelter leader, but what will happen in your community if the next shelter director who takes your place is not?

Every Life Matters: Using Past Data to Plan Better Outcomes

Monica Frenden, Maddie's Director of Feline Lifesaving, Austin Pets Alive!March 2019

Data is a key piece of the lifesaving puzzle, but how do we use it to save the lives of the animals in our care?

Fundraising Fundamentals for Scrappy Organizations, Part 1

Ellen Jefferson, DVM, Executive Director, Austin Pets Alive! and Maggie Lynch, Development Director, Austin Pets Alive!March 2019

Join fundraising innovator, Maggie Lynch, and APA! Executive Director, Dr. Ellen Jefferson, to learn how to raise money and how to get scrappy when you need to!

Fundraising Fundamentals for Scrappy Organizations, Part 2

Maggie Lynch, Development Director, Austin Pets Alive!March 2019

What do you need to raise funds effectively as you grow your organization?

Get More Staff Without Spending More Money

Kristen Auerbach, Director of Pima Animal Care CenterMarch 2019

No-kill leader Kristen Auerbach will teach you how to increase staff productivity, without increasing your budget.

Get Them on Your Team: Engaging and Leveraging Activists to Reach Your Goals

Ellen Jefferson, DVM, Executive Director, Austin Pets Alive! and Kristen Auerbach, Executive Director, Pima Animal Care CenterMarch 2019

This session will teach you skills to help you view activists as partners and to inspire them to work with you, not against you.

How to Be the Boss of Your Organization's Save Rate

Paula Powell, Director, El Paso Animal Services and Lee Ann Shenefiel, South Central Regional Director, Best Friends SocietyMarch 2019

In this session, you will learn what the Shelter Director's role is in stopping unnecessary death in the shelter, how to do it, and how to be successful.

Leading with Resilience in Extreme Crisis

Ellen Jefferson, DVM, Kristen Auerbach, Mike Kaviani and Lars RabbeMarch 2019

Join an impressive group of experts, who together will teach you the tools needed to save lives even when the deck is stacked against you.

Maddie's^® Lifesaving Academy: How Austin is Shaping Tomorrow's Leaders

Lisa Ward, Director of Education, Maddie's Fund and Jessica Powers, Maddie's Director of Education, American Pets Alive!March 2019

Success stories from students of Maddie's^® Lifesaving Academy and how apprenticeships are helping shape tomorrow's animal welfare leaders.

Managing Staff to Ensure Accountability - panel

Tawny Hammond, Ed Jamison, Marc Peralta, Makena Yarbrough and Rachel LunaMarch 2019

What does it mean to have an accountable staff and why is this important to no-kill shelter and rescue leaders?

Municipal Shelter Leadership: Getting and Starting the Job - panel

Sarah Aguilar, Marian Cannell, Jordan Craig and Mike KavianiMarch 1, 2019

Join this session for expert tips and tricks and leave with a strong understanding of how to apply for, land and start a leadership position at a municipal shelter.

Using Your Data for Strategic Planning

Ellen Jefferson, DVM, Lars Rabbe and Lee Ann ShenefielMarch 2019

By the end of the presentation, you will be ready to make and implement strategic goals based on your organization's data.

The Surprising Science of Meetings: Key Learnings and Implications for Shelter Success and You as Someone Who May Lead Meetings

Steven G. Rogelberg, PhD, Chancellor's Professor, University of North Carolina at CharlotteThursday, March 28, 2019

This webcast delves into the research leading to an evidence-based path that will help you conduct a more productive meeting.

Access to Veterinary Care: A National Family Crisis

Dr. Michael Blackwell and Dr. Susan KrebsbachThursday, February 21, 2019

The lack of access to care is the most significant animal welfare crisis affecting owned pets in the United States. Learn more about this important issue in this webcast.

Animal shelter and rescue organizations, take this survey and you could win a $500 grant!

February 7, 2019

Learning about shelter and rescue organizations' programs can help us save more lives everywhere, so we're looking to collect information on programs across the United States in this short survey. By completing it, you could win one of ten $500 grants! The survey will ask you about your organization's policies and structure related to foster care, but…

Unleashing the People Potential: How to Develop an Extraordinary Volunteer Culture for Winning Organizations

Gina Knepp and Bobby MannOctober 2018

Learn how a small municipal shelter attracted over 2,000 volunteers who give over 100,000 hours of service annually.

The Yellow Brick Road: A Map to Fundraising Oz

Don Jennings, Consultant, Humane NetworkOctober 2018

This talk will put your feet on the path to practical and sustainable strategies that even the busiest nonprofit group can use (wizard not included).

Crazy Awesome Customer Service for Animal People

Sue Cosby, Director of Lifesaving Programs & Partnerships, Petco FoundationOctober 2018

Learn how to integrate great customer experiences into everyday interactions, developing not just a customer relationship but creating supporters, donors and even advocates.

Hills, Hollers and Humane Officers

Chelsea Staley, Executive Director, Kanawha-Charleston Humane AssociationOctober 2018

How a shelter in poverty-stricken Appalachia inspired change in the unlikeliest of places, and how you can, too.

How to Help People Resolve Some Common Behavior Problems and Keep Their Pets

Kelley Bollen, MS, CABC, Owner and Executive Director, Kelley Bollen ConsultingOctober 2018

This talk reviews the most common behavior problems in dogs and cats and provides practical advice that can be shared with the pet owner to help keep pets in their homes.

Leadership Requires Attention

Gina Knepp, Animal Care Services Manager, Front Street Animal Shelter, City of SacramentoOctober 2018

Leadership takes a special skillset and mindset. How your staff and volunteers are managed is but one key to success. It takes courage, hard work and creativity but the pay-off is well worth every effort.

Leadership - The Who, How, What and When

Susanne Kogut, President and Executive Director, PetCo FoundationOctober 2018

In order to create a lifesaving community, our leadership needs to create a workshop of possibilities...the who is you, the how is together, the what is a positive attitude and the when is now.

Saving More Lives with Best Practices

Cynthia Delany, DVM, UC Davis Koret Shelter Medicine Program; Supervising Shelter Veterinarian - Yolo County Animal Services; Executive Director - California Animal Shelter Friends, Inc.October 2018

This talk discuss how you can save more animals while emphasizing welfare (both for the animals, yourself and your staff) by following best practices.

Accessible Veterinary Care: Service Learning Programs to Help Animals & People

Emily McCobb, DVM, MS DACVAA, Clinical Associate Professor, Cummings School of Veterinary Medicine, Tufts University December 2018

This talk discusses the Tufts at Tech program and other aspects of Tufts Community Medicine that bring students from multiple training programs together to help community members access veterinary care and other services for pets.

An Evidence-Based Look at Compassion Fatigue: Diagnosing the Doctor and Healing the Healer, Part 1 of 2

Brian A. DiGangi, DVM, MS, DABVP, Senior Director, Shelter Medicine, ASPCA December 2018

This presentation explores the various definitions of compassion fatigue, reviews the evidence of its impact on healthcare professions and the symptoms of compassion fatigue in ourselves and others.

An Evidence-Based Look at Compassion Fatigue: Diagnosing the Doctor and Healing the Healer, Part 1 of 2

Brian A. DiGangi, DVM, MS, DABVP, Senior Director, Shelter Medicine, ASPCADecember 2018

This presentation continues the deep dive into the research behind compassion fatigue among animal caregivers and offers methods for managing stress.

Creating a Culture of Philanthropy

Jill Beckwith, Chief Philanthropy Officer, EmancipetDecember 2018

This presentation discusses the importance of creating an organization-wide culture of philanthropy that extends beyond the development team

Evolution of the Animal Welfare Movement

Jim Tedford, President and CEO, The Association for Animal Welfare AdvancementDecember 2018

In this presentation, you will hear thoughts on how animal welfare is changing, from a veteran in animal welfare.

Effective Communication for Staff and Volunteers, Part 1

Susan Britt, Senior Director of Shelter Training, Interim Director of Operations, ASPCA December 2018

This workshop covers techniques to keep a conversation productive and respectful.

Effective Communication for Staff and Volunteers, Part 2

Susan Britt, Senior Director of Shelter Training, Interim Director of Operations, ASPCA December 2018

This interactive workshop on honing communication skills in the shelter (or any) workplace continues from Part 1.

Engaging the Community: How to Make Your Organization a Vital Presence in Your Community

Bonney Brown, President and Founder, Humane NetworkDecember 2018

In this presentation, learn how to get the word out about your organization, develop strong relationships, ways to create memorable communication and how people become engaged, the pitfalls to avoid, and things you can do right away.

Grantseeker Best Practices: Getting Your Organization's Ducks Cats & Dogs in a Row

Michael Barrett and Adriana JiménezDecember 2018

Discover how following best practices is key to helping your organization have the most impact on the lives of vulnerable animals.

Hiring the Right Person for the Job

Bonney Brown, President and Founder, Humane NetworkDecember 2018

This presentation shares strategies to find and hire people who not only have the skill, ability and drive to do the job, but are going to be a good fit for your organization, as well as how to set them up to be successful in the role.

How to Make Your Board More Effective for Your Organization and More Rewarding for Board Members

Bonney Brown, President and Founder, Humane NetworkDecember 2018

This presentation helps address many common challenges and concerns and how to transform the board into a more effective high-functioning group.

Influencing Local Policy

Jill Beckwith, Chief Philanthropy Officer, EmancipetDecember 2018

This presentation offers a step-by-step process on forming strategic relationships with policy makers to help inform their decisions.

The Role of Public Health in Animal Sheltering

Jeanette O'Quin, DVM, MPH, Clinical Assistant Professor, Shelter Medicine and Veterinary Public Health, Ohio State University College of Veterinary MedicineDecember 2018

This presentation discusses how sheltering practices in the U.S. are impacting public health internationally, in particular Ethiopia.

Lifesaving Webcast Series: Intake Mitigation and Managed Intake

Sarah Boyd and Joe HellebrandThursday, November 15, 2018

In this webcast, Brevard County Sheriff's Office Animal Shelter personnel Dr. Sarah Boyd and Joe Hellebrand let you in on the secret that Animal Control shelters can operate as no-kill.

Lifesaving Webcast Series: Saving Lives Through Transport Programs

Colleen HarringtonThursday, November 1, 2018

Hear an overview of the key elements of a good transport program, transport best practices and how to get started on a lifesaving transport program that benefits not only the animals but the sending and receiving partners as well.

Million Cat Challenge: Albuquerque Case Studies Going Big With Community Cat Programs

Desiree Triste-AragonThursday, October 25, 2018

Learn how the Albuquerque Animal Welfare Department partnered with Petsmart Charities and Best Friends Animal Society to drastically reduce euthanasia and intake of cats and kittens coming into the shelter. Learn more about how the program works and how you can replicate it in your community.

Million Cat Challenge: Helping vs Enabling: Knowing the Difference Made All the Difference!

Shelly SimmonsThursday, October 18, 2018

Learn how the largest open-admission shelter in South Carolina decreased cat intake in their shelter by nearly 60% and increased the feline save rate from 30% to over 80% in less than three years!

Million Cat Challenge: Believe in Saving Lives

Karen SheppardThursday, October 11, 2018

How changing communication approaches, implementing strong programs, and the power of belief all came together to save cats' lives in Huntsville's municipal shelter.

Lifesaving Webcast Series: Where are you with Lifesaving in your Shelter? Your Data is the Lifeline

Dr. Mike GreenbergThursday, October 4, 2018

Your data is a powerful tool for decision making. We partner with Shelter Animals Count and Humane Dash to bring you charts and graphs of your data, fast!

So, You Want Some Money? How to Apply for Maddie's Fund^® Innovation Grants

Kelly Clardy and Amber EbyThursday, September 20, 2018

Do you have questions about Maddie's Fund^® Innovation Grants?

During this informative webcast, you will hear a brief overview of the Innovation Grants, Maddie's Fund Grant Portal, and the application process.

LifeLine Animal Project's Pets for Life Program

August 31, 2018

How one animal organization uses Trello for dog foster management

July 5, 2018

Austin Pets Alive! was putting in a lot of work each day to let its foster dog network know about its pups that need temporary homes. The rescue organization would send out daily foster pleas to roughly 2,000 recipients. With 300 to 400 dogs needing foster care at any given time, the group was sending 12…

A free technology resource guide for your animal organization

June 5, 2018

Whether you made it to our technology session at Animal Care Expo last month or not, we have great resources to help you save more lives with the power of tech! The session pulled together a panel of experts in animal welfare technology: Dr. Sheila D'Arpino, Director of Research for Maddie’s Fund®; Lars Rabbe, Maddie's…

Community First: Alan Graham on Impact and Homelessness

Alan GrahamMarch 2018

In this keynote address, Alan Graham, founder and CEO of Mobile Loaves & Fishes and the groundbreaking Community First! Village, discusses the issues surrounding human homelessness and how our human institutions are much like those for animals.

How Austin Did It - Roadmap to Saving More Lives

Ellen Jefferson, DVM, Ryan Clinton, Lee Ann ShenefielMarch 2018

This presentation is designed to give you context about the obstacles, the challenges, the successes and the strategies that made Austin, TX the largest No Kill (counting all animals entering the shelter) City in America.

Maddie's Idea Lab: Saving Lives and Spreading Good Ideas

Sheila Segurson D'Arpino, DVM, DACVBMarch 2018

Maddie's^® Idea Lab supports the implementation and assessment of innovative ideas that have a high likelihood of advancing lifesaving of dogs and cats, the utilization of foster care for dogs and cats or animal welfare leadership. Come to this lecture to find out what we've learned and how these ideas are saving lives.

Overcoming Obstacles: Wisdom of the Warrior with David Meyer

David MeyerMarch 2018

How can you better motivate the public to take the actions you need them to take? David Meyer shows you how to use the subtle principles of Jiu Jitsu to build support and overcome obstacles in all aspects of life in this presentation.

Shelter Pet Marketing is Not Adoption Counseling

Kristen Auerbach, Monica Frenden, Mike RyanMarch 2018

Marketing is about putting your best foot forward. Since pets don't know how to market, they need you to be the savviest marketer around to save their lives and give people the opportunity to fall in love. Come learn what works!

Strategic Planning To No Kill - No Duplication Of Effort In Your Community Is Key

Ellen Jefferson, DVM, Brent ToellnerMarch 2018

This session is a step-by-step tutorial on focusing your work so that it is additive, not duplicative, or worse yet, inconsequential. We show you exactly how!

Venturing Past 90: Who are the Last 10% of Dogs and How Do You Save Them?

Mike Kaviani and Marian CannellMarch 2018

What should your shelter/community expect when you're ready to push past 90%? Come learn about "the last 10 percent", and the programs that are saving the dogs that have historically been deemed unsaveable.

This animal organization donor ‘thank you’ message is the cat’s meow!

March 8, 2018

Every animal shelter or rescue organization could use more money, right? One of the most important tools for the care and cultivation of donors is one that comes after they make their first gift: the thank you. Here’s how you can knock yours out of the park. Making sure a donor “thank you” email is…

No matter the struggles your animal organization is facing, you’re not alone

November 2, 2017

If you are working in animal welfare, it’s easy to think that the challenges faced by your community or your organization are unique — that you have to contend with problems, stakeholders, and circumstances other communities don’t. Amelia Monroe from Loudoun County Animal Services (LCAS) thought so, too, until she attended Maddie’s® Volunteer Management and…

Humane Education - Shaping the Future for Animals

Pam StonebreakerJanuary 2018

This presentation covers the basics of humane education, including considerations when launching a program, developing programs for different age groups.

Fundamentals for the 21st Century Grant Seeker

Michael BarrettJanuary 2018

In this presentation, attendees learn about the distinguishing characteristics of the three types of grant makers - foundations, corporate funders and public charities -and why those differences matter.

Hiring for Culture

Myles ChadwickJanuary 2018

Peter Drucker first said "Culture eats strategy for lunch" and since then, organizational culture has become a buzzword and a way of life for organizational development consultants.

Animal Shelter Volunteer Management

Laura FrankJanuary 2018

Want to learn some of the ASPCA's best practices around volunteer management?

Advanced Foster Program Management: Taking Your Foster Program to the Next Level

J. Scarlett KingsleyJanuary 2018

If you have an established shelter foster program, learn how to establish clear pathways and procedures for moving fosters in and out of the shelter; how to recruit fosters on the cheap, and much more!

Grow and Keep Your Fosters Happy with Peer Support Groups

Jenn StricklerApril 2017

See how a peer support program in your organization can promote community, build caregiver skills, and ultimately save more lives!

How a shelter medicine Masters program helped this non-veterinarian save lives!

April 18, 2017

Nina Stively wanted to increase welfare and lifesaving for shelter animals. She also believed it was crucial to the goal that the level of professionalism in the sheltering field rise. When she heard about the Maddie’s® Shelter Medicine Program online Masters in shelter medicine, she knew that was how she’d make both goals a reality…

Study: Animal shelter managers may not understand what shelter veterinarians can do

April 11, 2017

When you think of a veterinarian working in an animal shelter, what do you imagine they do there? For many shelter managers who participated in a recent study, that answer is “perform spay/neuter surgery.” However, shelter veterinarians and shelter medicine can play a much larger role in an animal shelter, providing expertise on disease prevention…

Will your great animal lifesaving idea succeed? Here’s how to know before you get in too deep

March 16, 2017

Have you ever had a great idea for a program at your shelter or rescue, spent valuable time and resources to implement it, only to find out a short time later that consumers didn't respond to it? What went wrong? And more importantly, how can you prevent it from happening next time? In this guest…

Best Practice Strategies for Redefining Animal Sheltering

Dr. Sara PizanoFebruary 2017

Hear a fresh perspective with regards to the way animals may enter the shelter and key practices that help the most leave alive, all by working smarter, not harder.

Positive Alternatives to Shelter Surrender (PASS)

January 2017

How wonderful would it be if you could prevent animals from ever coming into your shelter in the first place?

Surefire Ways to Start and Grow a Volunteer Program

January 2017

Are you interested in learning how to grow, implement and inspire a volunteer program at your shelter or rescue?

Photos of Shelter Pets are Their Voices - Make Them Sing!

Tim YeaglinJanuary 2017

Taking a great adoption photograph and giving your homeless pets a voice isn't difficult or time-consuming and doesn't need expensive gear.

Procrastinators wanted: How animals benefit when everyone gives from their strengths

January 12, 2017

It turns out procrastinating pays off for animal welfare workers — and so does getting everything done on time! In a blog post published last year by ASPCAPro, Julie Morris discussed her own “pre-crastination” — the fact that she gets everything done not just on time, but early. That’s usually what we think of when…

Opitmizing Volunteer Engagement

December 2016

Shelter Photography: Creating Pet Celebrities

Nicole Del CastilloFebruary 2017

Learn the importance of good quality images and how easy it is to create these images using these techniques.

Fundraising: Startup and Beyond - Part 1

Maggie LynchJanuary 2017

Learn what you will need to raise funds effectively when you're a new or relatively small organization.

Lifesaving Programs for Shelters

Scott GiacoppoJanuary 2017

Is your shelter's policies saving lives or costing them? This session shows how one shelter underwent a complete transformation with one goal in mind, to save lives.

Fundraising: Startup and Beyond - Part 2

Maggie LynchJanuary 2017

Part two of this workshop covers issues faced by organizations as they grow larger, diving deeper into the details of creating an overall funding strategy.

Getting a Busy Journalist's Attention

Arin GreenwoodJanuary 2017

Hear tips on how you can get your shelter or rescue stories told.

Using Social Media to Maximize Your Lifesaving Potential

Kristen AuerbachJanuary 2017

In this session, you'll learn 15 must-know rules for maximizing your lifesaving potential with social media.

Lifesaving Animal Control Policies

Lee Ann Shenefiel, April Moore, Maria AlvaradoFebruary 2017

Learn how to leverage limited resources to engage the community in animal welfare and keep people and pets safe.

Making Technology Work for You: How Smart Decisions Can Save Lives And Money

Greg LucasFebruary 2017

How properly managing data will save you more money.

Integrating Volunteers into Your Animal Shelter Programs and Culture

Paula FasseasOctober 2016

Could your animal shelter use 5,000 volunteers?

How to start a lifesaving organization for special needs cats

August 10, 2016

When Terri Duncan and her daughter wandered into a pet store 12 years ago, she had no idea how her life would change. "We struck up a conversation with a foster mom for a rescue group.  My daughter and I were both charmed with the idea of fostering ‘bottle babies,'” said Duncan. "We left the…

Building a Powerful No-Kill Team: How to Recognize and Cultivate Leaders

Marc PeraltaJuly 2016

Your team and and what positions you have - be they staff or volunteers - are all tactics to reaching your no-kill goals. Watch this presentation to find out how to build a success-driven team.

Digital Tactics: Building Email Campaigns that Bring in the Money

Sue CitroJuly 2016

It's not email - it's experience. Learn how to create eye-catching, impact-boosting email campaigns that people love to follow.

A Fresh Image: Increase Adoptions and Community Support by Revamping Your Shelter

Denise Deisler, Makena YarbroughJuly 2016

What people see in the first few seconds of entering an animal shelter makes a world of difference in their attitude toward adoption at your facility.

Increase Your Donor Base: New Ideas for Building Your Base of Support

Barbara Camick and Kelly PrestonJuly 2016

Knowing how to leverage traditional and new media methods to connect with your donor base can make your job much easier and more successful.

Moving Forward: Creating a Culture of Continuous Improvement

Vincent MedleyJuly 2016

Knowing the talents of individual team members is key to setting them up for success. When a staff member is successful, their programs are usually successful.

Successful Stewardship: Building Lasting Donor Relationships

Mark RovnerJuly 2016

Join this extremely engaging speaker as he helps you tap into your own wisdom, experience and passion to create lasting relationships with new and continuing donors.

Aha! Moments in the Deep South: How the Charleston Animal Society turned scandal into lifesaving

July 21, 2016

When the Charleston Animal Society faced a massive scandal after years of high kill rates in the shelter, it might have been the end of the line. Thanks to the courage to recognize and act on its Aha! Moments, the organization and the community it serves have never been more in sync, and the animals…

Putting on a successful 5K cat rescue fundraiser, record heat and all!

June 30, 2016

Why in the world would anyone run a 5k in record setting heat in Arizona? To help homeless cats, of course! The first annual Fearless Kitty 5K run/walk on June 5 of this year was a huge success, surpassing both the registrant goal of 300 and fundraising goal of $10,000. "This turned out to be…

How to make sure adopters are welcome at your shelter or rescue group

June 28, 2016

Are ‘Adopters Welcome’ at your shelter or rescue group? If not, a new DIY action plan can help you get on board with this revolutionary adoption philosophy. Even if they already are, this resource can help you kick it up a notch! The Humane Society of the United States created Adopters Welcome not only to…

What’s up for animals in Dane County? A Maddie’s grant report

May 24, 2016

Dane County, WI, is a good place for homeless pets, thanks to Maddie and the hard work of local animal adoption organizations. The Maddie's® Pet Rescue Project in Dane County was a seven-year, collaborative effort to end the euthanasia of healthy and treatable shelter animals in the community. Four organizations came together during different periods…

Maddie Talks: Aha Moments - Inspirational Speakers Getting it Done

May 2016

Shelters and rescue groups can get a head start on planning with this free tool

January 7, 2016

This tool can help you find great animal welfare events to attend, create interesting social media content, and get a jump on budgeting, kitten season, and preparing for fire, flood, mud and storm season. It’s the 2016 ASPCAPro Planning Calendar, and it’s free for you to download! How’s that for a Happy New Year tip?…

Turning pet ‘foster failures’ into ‘foster wins’

December 17, 2015

Is it time to put the term ‘foster failure’ to rest forever, and call the adoption of pets by their foster homes what it really is, a ‘foster win’? You bet, say experts at two of the country’s most successful pet foster programs. The dog foster program at Austin Pets Alive! is the largest in…

Where to Begin: Fundraising Basics

Sandy ReesJuly 17, 2015

Fundraising: The right people, the right time, the right message, is it as simple as that?

Smart Money: Wise Investments for a Secure Future

Craig DePoleJuly 17, 2015

Where can your fundraising efforts reap the biggest rewards? Find out in this presentation from Best Friends National Conference!

Raising Funds Digitally: Navigating the Online and Email Worlds

Sue CitroJuly 17, 2015

Increase your reach through the power of online and email fundraising!

Light Their Fires: Motivating Donors

Angie Moore and Jeff NickelJuly 17, 2015

Do you know what your donors want, why they are involved and what their expectations are of your organization? Find out!

Fundraising's Hidden Power: Making Every Donor Count

Tim CrumJuly 17, 2015

Want to learn how to build lasting relationships with donors, ask for more money, get your donors to find other donors, and build a volunteer team devoted to asking for money?

Granted: Identifying, Applying for and Managing Grant Funds

Amanda PearceJuly 17, 2015

Are you intimidated by the grant proposal process? Don't be!

Ready, Steady, Go: Managing Change for Increased Success

Holly SizemoreJuly 17, 2015

Evolve and grow - that's the blueprint for a vibrant organization, but many of us resist change, especially when we can't see the need for it. How can we change and continue to move the ball forward?

Learning to Lead: What Great Leaders Know and Do

Gregory CastleJuly 17, 2015

It takes leadership to save animals. There are many different ways to lead, and many different ways to make decisions. Find out how to maximize your leadership skills to affect the most change.

Working for Peace: Effective Conflict Resolution

Karen GreenJuly 17, 2015

Conflict can actually strengthen relationships, increase creativity and lead to solutions. Learn how to turn disagreements into doorways for collaboration and teamwork.

Create a Blazing Hot Brand: More Mission, Members, Media and Money

Julie CastleJuly 17, 2015

Brand your organization, stand out from the sea of nonprofits in your community, attract more donors, volunteers and community support.

Strong on Top: Building and Engaging a Board of Directors

Sandy ReesJuly 17, 2015

You can unleash the best board of directors ever. Discover the traits of your ideal board members, learn to recruit the talented folks you most want, and plan ways to keep them meaningfully engaged.

Maddie's Pet Adoption Days 2014 Adopter Survey Results

May 2015

In December 2014, Maddie’s Fund conducted an online survey that asked adopters who participated in the 2014 Maddie’s^® Pet Adoption Days Event about the pet they adopted, the organization they adopted from and their event experience. Maddie’s^® Pet Adoption Days has supported the adoptions of more than 31,000 homeless dogs and cats since the program’s inception in 2010.

Capacity for Care: When Less Adds Up to a Whole Lot More for Shelter Cats

Ollie Davidson and Kathleen OlsonApril 2015

How can your shelter save more cats? Take in fewer of them at a time, give each cat more room and care for them better.

Managed Admission: Giving Shelter Cats Their Best Chance at a Great Outcome

Barbara Carr and Kathie JohnsonApril 2015

Not every cat who is presented to a shelter for relinquishment is in need of immediate admission. In many cases, simply knowing that help is available and the shelter can take the cat in the near future is enough to allow the community member to opt for an appointment down the road, when his or her cat can be better cared-for by the shelter. In some cases, supportive management may buy the owner enough breathing room that the cat ends up being able to remain in the current home after all.

Beyond Labels: Advocating for all Dogs, with the Love-A-Bull Team - Part 3

Lindsey OrtizFebruary 2015

Take a look into the ways that advocacy on individual and community levels can have a positive impact on treating all dogs equally, eliminating breed-related stigmas, abolishing outdated policies and improving the chances for targeted breeds to find homes and their families access to resources.

Creating and Sustaining a Dog Foster Network

Ann LindholmFebruary 2015

With a viable foster program it's possible to begin transforming your community to no-kill, even if you don't have a shelter. Learn how a one person position grew into a dog foster team of more than 35 volunteers. This team supports a network of over 1,000 approved foster parents.

Rescuing Dogs from the Euthanasia List

Palmer NeuhausFebruary 2015

Fifty percent of the dogs in Austin, Texas were dying in 2008 when Austin Pets Alive! began saving lives. The rescue team had merely one- to two-hours to go through the euthanasia list, choose animals and save them before their time was up. Learn how the rescue team evaluated and chose dogs.

Effective Dog Marketing for Adoption

Elizabeth Doyle and Summer HugginsFebruary 2015

Marketing dogs, especially hard-to-place dogs, is an art form as well as a systematic process. Learn how to create a winning system utilizing a volunteer force, as well as how to write effectively about those dogs to get adoption applications coming in.

Medical Treatment for Cats on a Shoestring Budget

Ellen Jefferson, DVM, and Jordana MoerbeFebruary 2015

Austin Pets Alive! Medical Clinic treats thousands of cats a year, many who are straight off of the euthanasia list because of medical conditions such as feline leukemia, FIV, renal disease, hepatic lipidosis, skin problems, viral diseases, and trauma. They save them all and this session is about how they do it.

Creating and Growing a Successful Cat Foster Program

Ashley FerryFebruary 2015

Fosters often mean the difference between life and death for cats in the shelter. They are essential in addressing overcrowding issues, shelter behavior problems and providing personalized care for medical conditions.

Rescuing Cats from the Euthanasia List

Frances Flower, PhDFebruary 2015

Learn how to create a sustainable rescue program that relies solely on volunteers to assess cats on the euthanasia list and save the most lives it can that are out of other options for a live outcome.

DIY: Building a Nice Cattery on a Shoestring

Bruce Walker, PhD and Bob BreezeFebruary 2015

Desperate for cat adoption facilities but not enough funds to get a building? Build out "habitats” in your local pet store or vet clinic!

How to Start and Grow a Large Bottle Baby Program in Your Community, Part 1

Casandra MensingFebruary 2015

In this is a two-part presentation, you’ll learn how to start and build a bottle baby nursery, plus how to create a foster network for neonates. In Part 1, Casandra Mensing will share her experience running APA!’s Nursery, from its meager beginnings to the groundbreaking phenomenon that it is today.

How to Start and Grow a Large Bottle Baby Program Part 2

Rachel Sherinian February 2015

In this is a two-part presentation, you’ll learn how to start and build a bottle baby nursery, plus how to create a foster network for neonates. In Part 2, Rachel Sherinian will focus In finding, training, and retaining specialized foster families for kittens, whether you have a nursery or not.

Taking Troubled Tabbies from Naughty to Nice

Sara Cookson and Kristin Hill February 2015

Every rescue encounters troubled cats with issues that go beyond tortitude. The Austin Pet's Alive! Cat Behavior Team will teach you how to prevent behavior problems before they start.

Cat Marketing

Ashley FerryFebruary 2015

There is no more powerful way to get cats adopted than through good marketing. Austin Pets Alive! Cat Marketing Team discusses how to save cats by increasing their chances of adoption.

Cat Adoptions 2.0 High Volume Cat Adoptions

Monica FrendenFebruary 2015

Too many cats, not enough adopters? Supersize your cat adoption program! In this Level 2 seminar, you'll learn how to manage a population of hundreds of cats in varying stages of your organization.

Volunteer 1.0: Volunteer Recruitment and Engagement

Gerri KapplerFebruary 2015

Austin Pets Alive! is well known for its huge volunteer force (over 2,000 hours per week). But in 2008 APA! started with no funds for staff and relied solely on volunteers to do everything related to saving lives and building a huge organization. How did they do it?

Marketing 2.0

Diane BlankenburgFebruary 2015

How do you get name recognition on a limited budget? What image do you want to create? What puts you on the map? What is the purpose of your marketing materials?

Fundraising 1.0: Grass Roots Fundraising

Lindy Hardin and Katy BryantFebruary 2015

San Antonio Pets Alive! started in 2012 with some financial help, but the organization had to quickly get on its feet to raise the rest of the funds needed to save 5,000 animals. The presenters share what they did to hit the ground running, what worked, what didn’t work as well as expected and how to divide and conquer.

Fundraising 2.0: From Grass Roots to a Multi-Million Dollar Organization

Diane BlankenburgFebruary 2015

Austin Pets Alive! (APA!) started off as a very grassroots organization, raising every dollar through word of mouth. Five years later, APA! has grown and the needs of fundraising have, too. This presentation addresses how to plan for bigger funds.

The Value of Teamwork: Shelter Managers, Staff and Volunteers

Michael and Pam Kitkoski February 2015

Volunteers are a necessity for rescue and shelter organizations working to achieve no-kill. Volunteers must be treated as partners, offering meaningful work and appropriate autonomy. But even in an atmosphere of mutual accountability, conflicts with both staff and volunteers can arise.

Why Creative Writing is Essential to Saving Lives

Elizabeth DoyleFebruary 2015

Learn how to get more pets adopted through better marketing and advertising using online venues and volunteer photographers.

Data: Why It Is Critical to Success and How To Keep Up with It

Lindsay O'GanFebruary 2015

Believe it or not, data is the cornerstone of a healthy organization. Learn how Austin Pets Alive! keeps so many moving pieces in communication through end-of -day reporting, overnight data entry and checks and balances.

Facebook for Beginners

Melissa MillerFebruary 2015

This session focuses on the basic concepts of Facebook and how you can best use the social media channel to save more animals in your shelter or rescue.

Twitter for Beginners

Melissa MillerFebruary 2015

This session focuses on the basic concepts of Twitter and how you can best use the social media channel to save more animals in your shelter or rescue.

Creating and Keeping a Stellar Lifesaving Team

Marc PeraltaFebruary 2015

Working together is the only way to achieve our lifesaving goals. This seminar concentrates on how to build and maintain a successful team focused on the techniques that result in successful high-volume adoptions.

How to Keep Your Newsletters Out of the Spam Folder

Amy StarnesFebruary 2015

Email management and marketing is much more than simply opening a free Gmail account. You need a strategy and an email marketing platform.

Exceeding Customer Service Expectations in Relation to Adoptions

Marc PeraltaFebruary 2015

Are doing all you can to help increase the number of animal lives saved? This seminar focuses on the impact of exceptional customer service.

The Adoptline Team: Virtual Frontline of Austin Pets Alive

Patty Lepley Alexander and Gerri KapplerFebruary 2015

Austin Pets Alive!’s (APA) Adoptline Response Team provides email and phone mail responses to inquiries 365 days a year, 14 hours a day and has been critical in increasing APA's adoptions.

Cats and Capacity for Care, Part 1

Kate Hurley, DVM, MPVMMay 2014

What if there was a magic wand we could wave over animal shelters to increase cat adoptions while cutting daily care costs, reducing stress for staff, creating a more welcoming environment for volunteers and visitors, and dramatically improving the health and welfare of shelter cats? It's not quite as easy as a magic wand, but Capacity for Care (C4C) can have these benefits and more.

Cats and Capacity for Care, Part 2

Kate Hurley, DVM, MPVMMay 2014

In part 2 of Cats and Capacity for Care (C4C), the good news is that it can apply to any shelter, small or large, rich or poor, open or limited intake. Attaining Capacity for Care in the shelter frees resources to invest in building C4C in the community as well.

The Evolution of Adoption Programs: Marketing to Save Lives, Part 2

Julie Levy, DVM, PhD, DACVIM, Caitlin QuinnMay 2014

Innovations in the way we consider marketing adoptions in shelters mean that everyone has the opportunity to put on their PR hat - including medical team members! Once breed-neutral policies are in place, learn how to implement strategies that decrease barriers to adoption and increase live outcomes.

Saving Lives Through Integrated Medical and Behavioral Programs, Part 2

Cynda Crawford, DVM, PhD and Aimee SadlerMay 2014

The medical department's protocols to prevent transmissible disease and injuries may come into direct conflict with the behavior department's protocols to socialize, exercise and train dogs. How do you choose the best approaches to balance medical and behavioral needs? See case studies for merging critical medical and behavioral programs in shelters to increase their life-saving capacity.

Secrets to Pet Foster Program Success

Sherri Franklin, Laurie Routhier, Marie Macaspac November 2014

What if your shelter or rescue group had a long list of people wanting to foster pets for you? What if you had a great system in place to recruit, train, reward and manage those foster homes? What if you had a whole army of people to help get those pets ready for adoption?

Treating the Treatables: Saving Lives Through Medical Protocols, Foster Care and Proactive Thinking

Elizabeth Berliner, DVM, MA, DABVP (Canine/Feline Practice)September 2014

Does your shelter or rescue group have medical protocols in place to care for your pets and for your fostered dogs and cats? Foster programs are critical if we want to help more pets who are facing treatable medical conditions, and to expand the capacity of a community to care for its homeless pets.

Social Media: 6 New Things Animal Organizations Need to Know

Christie Keith May 2014

Social media is an incredibly powerful tool for getting pets adopted, as well as for growing an adoption organization's pool of donors, volunteers and foster homes. But as social media has grown in power, it's also become more complex and specialized, with changes and new platforms emerging almost daily.

Healing the Wounded Healer: Techniques to Reduce Stress in High-Intensity Practices

Michele Gaspar, DVM, DABVP (Feline), MAOctober 2013

If you're a shelter medicine professional, it's easy to begin neglecting your own well-being and balance. Because shelter medicine is one of the most emotionally demanding practices within veterinary medicine, clinicians face burnout, compassion fatigue and a wide range of mental health problems.

Orphaned Kitten Survey Results

September 2013

Orphaned kittens are the most fragile of homeless animals, and many shelters consider it too resource-intensive to care for them. For that reason, they often make up the largest single group of animals euthanized at many shelters. We surveyed shelters and rescue organizations to gather data on: care and housing, prevalence of health issues, training given to individuals who provide care, and challenges organizations may face in providing care for kittens.

Staff and Volunteer Engagement Survey Results

September 2013

Research clearly links high staff and volunteer engagement to high performance and productivity. We surveyed shelters and rescue organizations to: assess overall levels of engagement, investigate potential drivers which may contribute to engagement or disengagement and provide resources to enable organizations to improve engagement.

The Dollars and Sense of Sheltering: A Tool for Financially Evaluating Your Shelter's Programs

Nicole Olynk Widmar, PhDAugust 2013

Sheltering isn't just about good intentions. It's about planning and developing programs that have a good chance of keeping animals healthy and happy, as well as maximizing adoptions and lifesaving.

Orphaned Kitten Care - How to Videos

Laurie Peek, DVM and Heidi Beyer, CVTApril 2013

These short videos will provide essential care instructions for orphaned kittens. Whether you are a seasoned foster parent or just getting started saving these orphaned baby lives, these videos will guide you through the basics.

Caring for Orphaned Kittens: A How-To Guide for Shelters

Laurie Peek, DVMApril 2013

Based on years of personal experience, Maddie's Fund Director of Veterinary Programs Laurie Peek, DVM, provides a step-by-step guide to caring for orphaned kittens, including how to recognize, avoid and respond to the most common threats they face.

Reducing Shelter Admissions with an Animal Help Desk

Bonney Brown, Executive Director, Nevada Humane SocietyMarch 2013

Sixty percent of the callers who wanted to surrender one or more pets were convinced to try alternatives as a result of Nevada Humane Society’s free Animal Help Desk.

Training and Development Survey Results

November 2012

Research shows that attention to your workers' training and development can also lead to increased confidence, a deeper connection to the mission, accountability and retention, while reducing monotony and disengagement. We surveyed shelters and rescue organizations to: understand current training and development practices, identify common needs and challenges, and offer tips and resources to improve programs.

Fixing the Feline Housing Crisis: How Shelter Housing Can Make Cats Sick - And What You Can Do About It

Sandra Newbury, DVMOctober 2012

Cats are extremely sensitive to noise, crowding, and stress - three things that are in abundant supply in many animal shelters. These adverse conditions often lead to illness in sheltered cats, particularly the most common of all feline shelter diseases, upper respiratory infection (URI).

How to Get the Media to Take Your Animal Welfare Story Seriously: Tips from Christie Keith

Christie KeithAugust 2012

As a pet columnist for the San Francisco Chronicle/SFGate.com and a blogger known to write about no-kill and shelter reform issues, Christie Keith says she received "what may amount at this point to two tons of communications from animal advocates wanting me to write about their cause." Find out why most of these messages are doomed to fail, and how yours can succeed.

Enrichment and Training for Dogs and Cats

Kelley Bollen, MS, CABCJuly 2012

Ms. Bollen talks about the benefits of enrichment and training for both dogs and cats, as well as the value of these programs in enhancing opportunities for adoption.

Stress Reduction for Shelter Cats

Kelley Bollen, MS, CABCJuly 2012

Various strategies for reducing the stress experienced by cats in a shelter environment.

Stress Reduction for Shelter Dogs

Kelley Bollen, MS, CABCJuly 2012

Various strategies for reducing the stress experienced by dogs in a shelter environment.

Expanding Lifesaving in Spite of Slashed Budgets

Rich AvanzinoMarch 2012

The economic crisis in America has forced animal shelters to look at options they might not have considered in the past. In this provocative video, Maddie's Fund president Rich Avanzino asks "What if?" animal control agencies were to no longer take community cats or owner surrenders if they are at capacity - an idea that if carried out, could radically save lives.

Web-Based Educational Resource Survey Results

January 2011

We asked our funded partners and newsletter subscribers to complete an online survey regarding educational resources available on the web.

Foster Care Volunteers are Lifesavers

Brenda Barnette2009

The Seattle Humane Society wanted to remain an open door private shelter, but the number of pets coming in exceeded the space it had to properly care for them. The solution: ask the community to help foster. The result: 3,001 dogs and cats in foster care in FY2008-2009.

When the Adopters Show Up, Will Your Shelter Be Ready?

2009

The Shelter Pet Project advertising campaign may put shelter customer service to the test.