December 2018 by Susan Britt, Senior Director of Shelter Training, Interim Director of Operations, ASPCA

Audience: Executive Leadership, Shelter/Rescue Staff & Volunteers, Veterinary Team

Video Length: 36:19

Have you ever put off having 'the talk' until the moment was perfect, only to find there's never a perfect moment? Do you often think of just the right phrase or question after the fact? If so, this presentation helps you hone your skills to enhance communication for staff and volunteers.

This workshop covers techniques to keep a conversation productive and respectful. Experience how being a better listener elevates your communication and discover that being clear is one of the kindest things you can do when working with colleagues and the public.

This presentation was recorded at the 2018 ASPCA-Maddie's® Cornell Shelter Medicine Conference.

About Susan Britt

Susan Britt is currently the Interim Senior Director of Operations for the ASPCA where she oversees the webinar program for and often facilitates workshops around conversation-based adoptions. Working closely with shelter programs and operations across the country, Susan has recently led a kitten diversion pilot program within the Los Angeles County Animal Care and Control system and is currently leading a program relocating large breed dogs from the ASPCA Adoption Center in NYC to an alliance of shelters in Maine.

Susan is a certified animal welfare administrator and a certified dialogue education practitioner.