Looking to improve your foster caregiver satisfaction?
Do you know how your foster volunteers feel about their work with your organization? Looking for ways to retain current foster caregivers? Want to develop stronger customer service for your foster caregivers?
If you answered yes to any of these questions, the Foster Assessment System Tool, or FAST-15 for short, is for YOU!
What is The FAST-15?
The FAST-15 is a free automated survey tool to assess engagement and satisfaction of current foster volunteers. By surveying your foster volunteers this tool will help you identify your strengths and make recommendations for improvement.
A strong foster program can help you bolster your connection to your community - allowing you to retain current fosters and even grow your foster volunteer base. Ultimately increasing your lifesaving potential - getting more pets out of the shelter thereby freeing up more space to help even more pets.
How does the FAST-15 work?
Organizations with foster volunteers are encouraged to apply. To apply your organization for FAST-15, start by creating a free Maddie’s Fund account or Sign in here. After you’ve created an account or logged in, use the "Apply Now” button at the bottom of this page and answer a few questions to assess whether your organization is a good fit for participating in the FAST-15.
Once approved, you will be assigned a survey link on your FAST-15 dashboard which your Foster Care Manager/Coordinator can send to your foster care volunteers.
Surveys remain open for volunteer response for two weeks. A reminder email will be sent automatically to non-respondents one week prior to the close of the survey. After the two weeks, a report of your program’s score and recommendations will be generated based on your foster’s responses.
The FAST-15 process will start with a short screener survey which the foster manager can fill out during the application process. The screener survey takes just a few minutes and asks basic questions about your foster program.
Once your organization’s application has been accepted, you will be able to create an account and start delivering the surveys to your fosters via email. A template letter will be provided to you.
The survey will remain open and available to your foster volunteers for two weeks. Please send a reminder to your foster volunteers to complete the survey one week after you send the first email and again one to two days before the survey closes.
At the end of the 2 weeks, the survey will close and a report will be instantaneously generated based on your fosters’ responses. The report will include foster demographics, an overall FAST-E (engagement) score, the aggregated results for each survey item, and recommendations based on your results and best practices.
To find out more, review the Frequently Asked Questions