video

Crazy Awesome Customer Service for Animal People

Sue Cosby, Director of Lifesaving Programs & Partnerships, Petco FoundationJanuary 2019

Learn how to integrate great customer experiences into everyday interactions, developing not just a customer relationship but creating supporters, donors and even advocates.

 

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video

How to Help People Resolve Some Common Behavior Problems and Keep Their Pets

Kelley Bollen, MS, CABC, Owner and Executive Director, Kelley Bollen ConsultingJanuary 2019

This talk reviews the most common behavior problems in dogs and cats and provides practical advice that can be shared with the pet owner to help keep pets in their homes.

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video

Leadership Requires Attention

Gina Knepp, Animal Care Services Manager, Front Street Animal Shelter, City of SacramentoJanuary 2019

Leadership takes a special skillset and mindset. How your staff and volunteers are managed is but one key to success. It takes courage, hard work and creativity but the pay-off is well worth every effort.

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video

Leadership - The Who, How, What and When

Susanne Kogut, President and Executive Director, PetCo FoundationJanuary 2019

In order to create a lifesaving community, our leadership needs to create a workshop of possibilities...the who is you, the how is together, the what is a positive attitude and the when is now.

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presentation

Engaging the Community: How to Make Your Organization a Vital Presence in Your Community

Bonney Brown, President and Founder, Humane NetworkDecember 2018

In this presentation, learn how to get the word out about your organization, develop strong relationships, ways to create memorable communication and how people become engaged, the pitfalls to avoid, and things you can do right away.

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presentation

The Role of Public Health in Animal Sheltering

Jeanette O'Quin, DVM, MPH, Clinical Assistant Professor, Shelter Medicine and Veterinary Public Health, Ohio State University College of Veterinary MedicineDecember 2018

This presentation discusses how sheltering practices in the U.S. are impacting public health internationally, in particular Ethiopia.

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presentation

What's Next? Improving Welfare in Your Community with Limited Resources

Carolyn R. Brown and Jocelyn KesslerDecember 2018

This workshop helps you to identify the needs of your community and discover how to maximize your resources and incorporate affordable and accessible preventive and basic veterinary care into your organization.

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blog

Why shelters and rescue groups need to unstop the customer service bottleneck to save more lives

June 13, 2017

As pet adoption increases in popularity and social cachet, and national campaigns like our funded Shelter Pet Project continue to drive new adopters to shelters and rescue groups, embracing a culture of great customer service has never been more important. A decade ago, the experience many adopters had when trying to work with shelters and… Learn More

presentation

Lifesaving Animal Control Policies

Lee Ann Shenefiel, April Moore, Maria AlvaradoFebruary 2017

Learn how to leverage limited resources to engage the community in animal welfare and keep people and pets safe. Learn More

presentation

Moving Forward: Creating a Culture of Continuous Improvement

Vincent MedleyJuly 2016

Knowing the talents of individual team members is key to setting them up for success. When a staff member is successful, their programs are usually successful. Learn More

blog

How to make sure adopters are welcome at your shelter or rescue group

June 28, 2016

Are ‘Adopters Welcome’ at your shelter or rescue group? If not, a new DIY action plan can help you get on board with this revolutionary adoption philosophy. Even if they already are, this resource can help you kick it up a notch! The Humane Society of the United States created Adopters Welcome not only to… Learn More

webcast

Managed Admission: Giving Shelter Cats Their Best Chance at a Great Outcome

Barbara Carr and Kathie JohnsonApril 2015

Not every cat who is presented to a shelter for relinquishment is in need of immediate admission. In many cases, simply knowing that help is available and the shelter can take the cat in the near future is enough to allow the community member to opt for an appointment down the road, when his or her cat can be better cared-for by the shelter. In some cases, supportive management may buy the owner enough breathing room that the cat ends up being able to remain in the current home after all. Learn More

presentation

Exceeding Customer Service Expectations in Relation to Adoptions

Marc PeraltaFebruary 2015

Are doing all you can to help increase the number of animal lives saved? This seminar focuses on the impact of exceptional customer service. Learn More

article

Reducing Shelter Admissions with an Animal Help Desk

Bonney Brown, Executive Director, Nevada Humane SocietyMarch 2013

Sixty percent of the callers who wanted to surrender one or more pets were convinced to try alternatives as a result of Nevada Humane Society’s free Animal Help Desk. Learn More

article

When the Adopters Show Up, Will Your Shelter Be Ready?

2009

The Shelter Pet Project advertising campaign may put shelter customer service to the test. Learn More