presentation

Valuable Volunteer Programs: Successful Programs Proven to Work

Monica Dangler, Volunteer Manager, Austin Pets Alive! and Gerri Kappler, Austin Pets Alive! Board MemberMarch 2019

Join volunteer leaders to learn how to rethink volunteers and reach your goals together and as a united front.

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presentation

Analyzing Length of Stay: Make Your Animals Ready and Move Them Fast

Teresa Johnson, CEO/Executive Officer and Chief Lifesaving Officer, Kansas City Pet Project and Michele Figueroa, Operations Manager, Pima Animal Care CenterMarch 2019

Time wasted means animal lives lost, leave this session with a plan to move animals through your shelter more quickly.

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presentation

Why Are Big Dogs So Hard to Save? Identifying and Maintaining Adequate Capacity

Ellen Jefferson, DVM Executive Director, Austin Pets Alive!March 2019

Learn about the essential programs, best practices, and core philosophies needed to start saving big dogs in your communities.

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presentation

Save Lives in Space Crises

Michele Figueroa, Christi Metropole and Faith WrightMarch 2019

Learn how to not end lives due to temporary space shortages by pulling other levers that will decrease the pressure that you feel.

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presentation

Saving Dogs with Behavioral Challenges

Aaron Caldwell, Dog Behavior Co-Manager, Austin Pets Alive! and Mike Kaviani, Director, OC Animal CareMarch 2019

Viewers will learn about cutting edge ways to solve non-shelter created behavior problems in shelter dogs.

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presentation

Conquer Fear and Doubt: Managing Your Team Through Change and Controversy - panel

Tawny Hammond, Jose Ocano, Mike Kaviani and Paula PowellMarch 2019

Learn how to be a motivating people manager and help your team reach their goals - even through change and controversy.

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presentation

Maddie's® Lifesaving Academy: How Austin is Shaping Tomorrow's Leaders

Lisa Ward, Director of Education, Maddie's Fund and Jessica Powers, Maddie's Director of Education, American Pets Alive!March 2019

Success stories from students of Maddie's® Lifesaving Academy and how apprenticeships are helping shape tomorrow's animal welfare leaders.

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presentation

Managing Staff to Ensure Accountability - panel

Tawny Hammond, Ed Jamison, Marc Peralta, Makena Yarbrough and Rachel LunaMarch 2019

What does it mean to have an accountable staff and why is this important to no-kill shelter and rescue leaders?

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presentation

Municipal Shelter Leadership: Getting and Starting the Job - panel

Sarah Aguilar, Marian Cannell, Jordan Craig and Mike KavianiMarch 1, 2019

Join this session for expert tips and tricks and leave with a strong understanding of how to apply for, land and start a leadership position at a municipal shelter.

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webcast

The Surprising Science of Meetings: Key Learnings and Implications for Shelter Success and You as Someone Who May Lead Meetings

Steven G. Rogelberg, PhD, Chancellor's Professor, University of North Carolina at CharlotteThursday, March 28, 2019

This webcast delves into the research leading to an evidence-based path that will help you conduct a more productive meeting.

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flash

How to Check Foster Pets for Dehydration

March 2019

In this short class, you will learn how to assess for dehydration in foster pets

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webcast

Million Cat Challenge: Foster Care On-Deck: Strategies to get kittens into foster homes quickly

Erin Doyle, DVM, DABVP (Shelter Medicine Practice) Senior Director, Shelter Medicine - ASPCAWednesday, March 20, 2019

Learn how to get kittens and nursing queens out of the shelter and into foster homes as quickly as possible.

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video

Unleashing the People Potential: How to Develop an Extraordinary Volunteer Culture for Winning Organizations

Gina Knepp and Bobby MannJanuary 2019

Learn how a small municipal shelter attracted over 2,000 volunteers who give over 100,000 hours of service annually.

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video

Crazy Awesome Customer Service for Animal People

Sue Cosby, Director of Lifesaving Programs & Partnerships, Petco FoundationJanuary 2019

Learn how to integrate great customer experiences into everyday interactions, developing not just a customer relationship but creating supporters, donors and even advocates.

 

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video

How to Help People Resolve Some Common Behavior Problems and Keep Their Pets

Kelley Bollen, MS, CABC, Owner and Executive Director, Kelley Bollen ConsultingJanuary 2019

This talk reviews the most common behavior problems in dogs and cats and provides practical advice that can be shared with the pet owner to help keep pets in their homes.

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video

Leadership Requires Attention

Gina Knepp, Animal Care Services Manager, Front Street Animal Shelter, City of SacramentoJanuary 2019

Leadership takes a special skillset and mindset. How your staff and volunteers are managed is but one key to success. It takes courage, hard work and creativity but the pay-off is well worth every effort.

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video

Leadership - The Who, How, What and When

Susanne Kogut, President and Executive Director, PetCo FoundationJanuary 2019

In order to create a lifesaving community, our leadership needs to create a workshop of possibilities...the who is you, the how is together, the what is a positive attitude and the when is now.

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video

Saving More Lives with Best Practices

Cynthia Delany, DVM, UC Davis Koret Shelter Medicine Program; Supervising Shelter Veterinarian - Yolo County Animal Services; Executive Director - California Animal Shelter Friends, Inc.January 2019

This talk discuss how you can save more animals while emphasizing welfare (both for the animals, yourself and your staff) by following best practices.

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presentation

An Evidence-Based Look at Compassion Fatigue: Diagnosing the Doctor and Healing the Healer, Part 1 of 2

Brian A. DiGangi, DVM, MS, DABVP, Senior Director, Shelter Medicine, ASPCA December 2018

This presentation explores the various definitions of compassion fatigue, reviews the evidence of its impact on healthcare professions and the symptoms of compassion fatigue in ourselves and others.

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presentation

An Evidence-Based Look at Compassion Fatigue: Diagnosing the Doctor and Healing the Healer, Part 1 of 2

Brian A. DiGangi, DVM, MS, DABVP, Senior Director, Shelter Medicine, ASPCADecember 2018

This presentation continues the deep dive into the research behind compassion fatigue among animal caregivers and offers methods for managing stress.

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presentation

Creating a Culture of Philanthropy

Jill Beckwith, Chief Philanthropy Officer, EmancipetDecember 2018

This presentation discusses the importance of creating an organization-wide culture of philanthropy that extends beyond the development team

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presentation

Effective Communication for Staff and Volunteers, Part 1

Susan Britt, Senior Director of Shelter Training, Interim Director of Operations, ASPCA December 2018

This workshop covers techniques to keep a conversation productive and respectful.

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presentation

Effective Communication for Staff and Volunteers, Part 2

Susan Britt, Senior Director of Shelter Training, Interim Director of Operations, ASPCA December 2018

This interactive workshop on honing communication skills in the shelter (or any) workplace continues from Part 1.

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presentation

Engaging the Community: How to Make Your Organization a Vital Presence in Your Community

Bonney Brown, President and Founder, Humane NetworkDecember 2018

In this presentation, learn how to get the word out about your organization, develop strong relationships, ways to create memorable communication and how people become engaged, the pitfalls to avoid, and things you can do right away.

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presentation

General Feline Infectious Diseases

Chumkee Aziz, DVM, Senior Director, ASPCA Northern Tier Shelter Initiative December 2018

This program provides an overview of common feline infectious diseases that remain persistent challenges for shelters.

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presentation

Hiring the Right Person for the Job

Bonney Brown, President and Founder, Humane NetworkDecember 2018

This presentation shares strategies to find and hire people who not only have the skill, ability and drive to do the job, but are going to be a good fit for your organization, as well as how to set them up to be successful in the role.

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presentation

Transports Make Me Nervous!

Holly Putnam, DVM, Director of Operations and Outreach, Shelter Outreach Services, Ithaca NYDecember 2018

This presentation discusses best practices of transport programs and other tips to help minimize risk, while maximizing lifesaving.

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flash

Choosing the Appropriate Walking Gear

November 2018

In this class, you will learn the various different types of dog walking equipment, the pros and cons of each equipment, and what might be best for your foster dog.

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flash

Fear Free Pet Brushing

November 2018

In this short video, learn the best way to brush your dog or cat that makes the process fun and easy for both you and your foster pet.

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flash

Fear Free Ear Cleaning

November 2018

In this short video, learn techniques for helping your foster pet learn that ear treatments don't have to be a frightening and unpleasant experience.

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flash

How to Handle Leash Walking

November 2018

In this short class, learn the best tips for training your foster dog to walk properly on leash as well as a few other training scenarios leashes come in handy for.

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flash

Fear Free Eye Treatment

November 2018

In this video, learn how to make these treatments more of a positive experience for your foster dog or cat and make the entire process less of a struggle for both you and your foster pet.

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webcast

Lifesaving Webcast Series: Intake Mitigation and Managed Intake

Sarah Boyd and Joe HellebrandThursday, November 15, 2018

In this webcast, Brevard County Sheriff's Office Animal Shelter personnel Dr. Sarah Boyd and Joe Hellebrand let you in on the secret that Animal Control shelters can operate as no-kill.

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blog

Webcast: Enhance support for your foster caregivers with Maddie’s Pet Assistant

October 30, 2018

How would you like to provide amazing support to your foster caregivers and adopters from day one? Maddie's® Pet Assistant (MPA) does this for you and we have a webcast, How the Maddie’s® Pet Assistant App is Revolutionizing Support for Pet Foster and Adoptive Homes on November 6 at 6pm PT/9pm ET to tell you all about… Learn More

webcast

Million Cat Challenge: Helping vs Enabling: Knowing the Difference Made All the Difference!

Shelly SimmonsThursday, October 18, 2018

Learn how the largest open-admission shelter in South Carolina decreased cat intake in their shelter by nearly 60% and increased the feline save rate from 30% to over 80% in less than three years!

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webcast

Million Cat Challenge: Believe in Saving Lives

Karen SheppardThursday, October 11, 2018

How changing communication approaches, implementing strong programs, and the power of belief all came together to save cats' lives in Huntsville's municipal shelter.

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webcast

The Shelter's Role in Disaster Response

Dr. Elise GingrichJune 21, 2018

Last year saw communities across the country devastated by hurricanes, wildfires, and mudslides. That leaves a simple question for every animal organization: Do you have a disaster plan?

If the answer is no, or if you do but you're not sure it's up to date, please join us and the Association of Shelter Veterinarians (ASV) for The Shelter's Role in Disaster Response with Dr. Elise Gingrich, Supervising Veterinarian at Larimer Humane Society in Fort Collins, CO.

Learn More

video

Hurricane Harvey- Dealing with Distemper in the Midst of a Crisis

Ellen Jefferson, DVM and Carley Faughn, PhDMarch 2018

Contagious disease is always a threat to a shelter or rescue group but in the midst of a crisis, when you have make-shift housing and many hands in the pot, it can spread like wildfire.

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blog

No matter the struggles your animal organization is facing, you’re not alone

November 2, 2017

If you are working in animal welfare, it’s easy to think that the challenges faced by your community or your organization are unique — that you have to contend with problems, stakeholders, and circumstances other communities don’t. Amelia Monroe from Loudoun County Animal Services (LCAS) thought so, too, until she attended Maddie’s® Volunteer Management and… Learn More

blog

Lessons from a Maddie’s Kitten Nursery apprentice

September 14, 2017

What can you learn from kittens? For Kat Hamlin, cat adoption specialist for PetsConnect! in northern Indiana and southern Michigan, the answer is hands-on experience, lifesaving techniques and a new perspective. Her only complaint after attending Maddie's® Kitten Lifesaving Apprenticeship Program at Humane Society Silicon Valley?  "I wish I could have stayed longer," she said. The… Learn More

blog

How to get your community emotionally attached to your animal organization’s mission

September 5, 2017

There is no animal shelter or rescue group that couldn’t use more fosters, volunteers, adopters, donors, board members and other supporters. Without them, the amount of lives these organizations can save is severely diminished. So, how do you break through the clamoring voices demanding people’s time and attention, and get them to choose you to… Learn More

presentation

Hiring for Culture

Myles ChadwickJanuary 2018

Peter Drucker first said "Culture eats strategy for lunch" and since then, organizational culture has become a buzzword and a way of life for organizational development consultants. Learn More

video

Grow and Keep Your Fosters Happy with Peer Support Groups

Jenn StricklerApril 2017

See how a peer support program in your organization can promote community, build caregiver skills, and ultimately save more lives!
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blog

Procrastinators wanted: How animals benefit when everyone gives from their strengths

January 12, 2017

It turns out procrastinating pays off for animal welfare workers — and so does getting everything done on time! In a blog post published last year by ASPCAPro, Julie Morris discussed her own “pre-crastination” — the fact that she gets everything done not just on time, but early. That’s usually what we think of when… Learn More

webcast

Integrating Volunteers into Your Animal Shelter Programs and Culture

Paula FasseasOctober 2016

Could your animal shelter use 5,000 volunteers? Learn More

blog

Learn ‘Compassion Fatigue Strategies’ in online course for shelter/rescue workers, veterinarians

August 23, 2016

What if someone had genuine useful resources that could help those working with animals in the shelter, rescue and veterinary fields cope with emotional numbness, stress, anxiety and burnout? Someone does: The Maddie’s® Shelter Medicine Program at the University of Florida is enrolling students in its online course in “Compassion Fatigue Strategies” with certified compassion fatigue… Learn More

video

Building a Powerful No-Kill Team: How to Recognize and Cultivate Leaders

Marc PeraltaJuly 2016

Your team and and what positions you have - be they staff or volunteers - are all tactics to reaching your no-kill goals. Watch this presentation to find out how to build a success-driven team. Learn More

presentation

Moving Forward: Creating a Culture of Continuous Improvement

Vincent MedleyJuly 2016

Knowing the talents of individual team members is key to setting them up for success. When a staff member is successful, their programs are usually successful. Learn More

blog

Turning pet ‘foster failures’ into ‘foster wins’

December 17, 2015

Is it time to put the term ‘foster failure’ to rest forever, and call the adoption of pets by their foster homes what it really is, a ‘foster win’? You bet, say experts at two of the country’s most successful pet foster programs. The dog foster program at Austin Pets Alive! is the largest in… Learn More

research

Community Pet Adoption Partnerships Survey Results: Stray Kitten Scenario

June 2015

During the Summer of 2014, Maddie’s Institute® conducted a survey to assess strategies that may prevent animals from entering shelter facilities. One such strategy involves asking community members who bring in kittens to care for them until organizational resources are available or they are old enough to be placed for adoption.  This report addresses the extent to which organizations encourage community member care, the frequency of community members who elect to provide care, how organizational resources link to involvement and more.
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presentation

Rescuing Dogs from the Euthanasia List

Palmer NeuhausFebruary 2015

Fifty percent of the dogs in Austin, Texas were dying in 2008 when Austin Pets Alive! began saving lives. The rescue team had merely one- to two-hours to go through the euthanasia list, choose animals and save them before their time was up. Learn how the rescue team evaluated and chose dogs. Learn More

presentation

Getting Big Dogs Out of the Shelter via Canine Good Citizen Training

Marian Cannell and Amy LewisFebruary 2015

Through a partnership with Best Friends Animal Society, Austin Pets Alive! embarked on a six-month pilot program to test the effectiveness of Canine Good Citizen (CGC) Training on adoption rates.  The results have been very good and show a clear adoption rate difference between dogs who undergo training and those who don’t.  Learn More

presentation

Saving All the Little Dogs: Small Dog Behavior Issues

Faith Wright and Deaven WilsonFebruary 2015

Do you know how many small breed dogs are euthanized in your community shelter?  In Austin, Texas in 2008, it was many more than would have been expected (roughly 500).   Do you know that nearly ALL of them can be saved and although many are marked "aggressive”, they rarely are? Learn More

presentation

Creating and Growing a Successful Cat Foster Program

Ashley FerryFebruary 2015

Fosters often mean the difference between life and death for cats in the shelter. They are essential in addressing overcrowding issues, shelter behavior problems and providing personalized care for medical conditions. Learn More

presentation

How to Start and Grow a Large Bottle Baby Program in Your Community, Part 1

Casandra MensingFebruary 2015

In this is a two-part presentation, you’ll learn how to start and build a bottle baby nursery, plus how to create a foster network for neonates. In Part 1, Casandra Mensing will share her experience running APA!’s Nursery, from its meager beginnings to the groundbreaking phenomenon that it is today. Learn More

presentation

How to Start and Grow a Large Bottle Baby Program Part 2

Rachel Sherinian February 2015

In this is a two-part presentation, you’ll learn how to start and build a bottle baby nursery, plus how to create a foster network for neonates. In Part 2, Rachel Sherinian will focus In finding, training, and retaining specialized foster families for kittens, whether you have a nursery or not.  Learn More

presentation

Taking Troubled Tabbies from Naughty to Nice

Sara Cookson and Kristin Hill February 2015

Every rescue encounters troubled cats with issues that go beyond tortitude. The Austin Pet’s Alive! Cat Behavior Team will teach you how to prevent behavior problems before they start. Learn More

presentation

Volunteer 1.0: Volunteer Recruitment and Engagement

Gerri KapplerFebruary 2015

Austin Pets Alive! is well known for its huge volunteer force (over 2,000 hours per week). But in 2008 APA! started with no funds for staff and relied solely on volunteers to do everything related to saving lives and building a huge organization. How did they do it?  Learn More

presentation

The Value of Teamwork: Shelter Managers, Staff and Volunteers

Michael and Pam Kitkoski February 2015

Volunteers are a necessity for rescue and shelter organizations working to achieve no-kill. Volunteers must be treated as partners, offering meaningful work and appropriate autonomy. But even in an atmosphere of mutual accountability, conflicts with both staff and volunteers can arise. Learn More

presentation

Why Creative Writing is Essential to Saving Lives

Elizabeth DoyleFebruary 2015

Learn how to get more pets adopted through better marketing and advertising using online venues and volunteer photographers. Learn More

presentation

Creating and Keeping a Stellar Lifesaving Team

Marc PeraltaFebruary 2015

Working together is the only way to achieve our lifesaving goals. This seminar concentrates on how to build and maintain a successful team focused on the techniques that result in successful high-volume adoptions. Learn More

presentation

Exceeding Customer Service Expectations in Relation to Adoptions

Marc PeraltaFebruary 2015

Are doing all you can to help increase the number of animal lives saved? This seminar focuses on the impact of exceptional customer service. Learn More

presentation

The Adoptline Team: Virtual Frontline of Austin Pets Alive

Patty Lepley Alexander and Gerri KapplerFebruary 2015

Austin Pets Alive!’s (APA) Adoptline Response Team provides email and phone mail responses to inquiries 365 days a year, 14 hours a day and has been critical in increasing APA's adoptions. Learn More

webcast

Secrets to Pet Foster Program Success

Sherri Franklin, Laurie Routhier, Marie Macaspac November 2014

What if your shelter or rescue group had a long list of people wanting to foster pets for you? What if you had a great system in place to recruit, train, reward and manage those foster homes? What if you had a whole army of people to help get those pets ready for adoption? Learn More

webcast

Treating the Treatables: Saving Lives Through Medical Protocols, Foster Care and Proactive Thinking

Elizabeth Berliner, DVM, MA, DABVP (Canine/Feline Practice)September 2014

Does your shelter or rescue group have medical protocols in place to care for your pets and for your fostered dogs and cats? Foster programs are critical if we want to help more pets who are facing treatable medical conditions, and to expand the capacity of a community to care for its homeless pets. Learn More

presentation

Healing the Wounded Healer: Techniques to Reduce Stress in High-Intensity Practices

Michele Gaspar, DVM, DABVP (Feline), MAOctober 2013

If you're a shelter medicine professional, it's easy to begin neglecting your own well-being and balance. Because shelter medicine is one of the most emotionally demanding practices within veterinary medicine, clinicians face burnout, compassion fatigue and a wide range of mental health problems. Learn More

research

Orphaned Kitten Survey Results

September 2013

Orphaned kittens are the most fragile of homeless animals, and many shelters consider it too resource-intensive to care for them. For that reason, they often make up the largest single group of animals euthanized at many shelters. We surveyed shelters and rescue organizations to gather data on: care and housing, prevalence of health issues, training given to individuals who provide care, and challenges organizations may face in providing care for kittens. Learn More

research

Staff and Volunteer Engagement Survey Results

September 2013

Research clearly links high staff and volunteer engagement to high performance and productivity. We surveyed shelters and rescue organizations to: assess overall levels of engagement, investigate potential drivers which may contribute to engagement or disengagement and provide resources to enable organizations to improve engagement. Learn More

video

Orphaned Kitten Care - How to Videos

Laurie Peek, DVM and Heidi Beyer, CVTApril 2013

These short videos will provide essential care instructions for orphaned kittens. Whether you are a seasoned foster parent or just getting started saving these orphaned baby lives, these videos will guide you through the basics. Learn More

article

Caring for Orphaned Kittens: A How-To Guide for Shelters

Laurie Peek, DVMApril 2013

Based on years of personal experience, Maddie's Fund Director of Veterinary Programs Laurie Peek, DVM, provides a step-by-step guide to caring for orphaned kittens, including how to recognize, avoid and respond to the most common threats they face. Learn More

research

Training and Development Survey Results

November 2012

Research shows that attention to your workers' training and development can also lead to increased confidence, a deeper connection to the mission, accountability and retention, while reducing monotony and disengagement. We surveyed shelters and rescue organizations to: understand current training and development practices, identify common needs and challenges, and offer tips and resources to improve programs. Learn More

research

Web-Based Educational Resource Survey Results

January 2011

We asked our funded partners and newsletter subscribers to complete an online survey regarding educational resources available on the web. Learn More

article

Foster Care Volunteers are Lifesavers

Brenda Barnette2009

The Seattle Humane Society wanted to remain an open door private shelter, but the number of pets coming in exceeded the space it had to properly care for them. The solution: ask the community to help foster. The result: 3,001 dogs and cats in foster care in FY2008-2009. Learn More