Toolkit for the Time-Starved Leader: A Practical Guide to Hiring and Retaining Engaged Employees

July 2019 by Jocelyn Kessler, MBA, Senior Director of Operations, Community Medicine, ASPCA

Audience: Executive Leadership

Video Length: 57:47

Employee engagement is essential to success, and there are infinite opinions on how to achieve it. This workshop provides a clear and simple path that is achievable in any organization without overhauling everything. Hiring the right people, setting goals and expectations and spending worthwhile one-on-one time with your staff will help you develop the team you need to succeed in an ever-changing, challenging environment.

This workshop also provides you with the fundamental tools and shows you how to get the best out of them. They are easy to implement, so you can reap the benefits immediately. This presentation was recorded at the 2019 ASPCA Maddie's® Cornell Shelter Medicine Conference.

About Jocelyn Kessler

Jocelyn Kessler is the Sr. Director of Operations, Community Medicine at the American Society for the Prevention of Cruelty to Animals, supporting nonmedical functions such as transport, fleet maintenance and staff development for nine mobile spay/neuter clinics, three primary pet care clinics and three stationary spay/neuter clinics in New York and Los Angeles. In 2018, the ASPCA's Community Medicine team served 75,000 animals. Jocelyn earned an MBA from the University of Colorado at Denver.

Prior to joining the ASPCA in 2011, she acquired over 20 years of experience leading teams in the for-profit sector. She served as the director of operations for a 64-store, Colorado-based retail chain, led a team of 150+ employees at a Target store in North Carolina and managed strategic business development at Cox Communications in San Diego. Jocelyn is particularly focused on employee engagement and professional development, as well as connecting the ASPCA's services with communities that lack access to basic resources for pets.


 

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