Change Can Be Fun! A Simple, Proven Framework Can Help Take the Pain Out of Change

July 2019 by Jocelyn Kessler, MBA, Senior Director of Operations, Community Medicine, ASPCA

Audience: Executive Leadership

Video Length: 44:26

Change is inevitable in animal work. This workshop walks viewers through a change management model based on research published in the Harvard Business Review. You are invited to follow along using real examples to apply in your own organization. This presentation was recorded at the 2019 ASPCA Maddie's® Cornell Shelter Medicine Conference.

About Jocelyn Kessler

Jocelyn Kessler is the Sr. Director of Operations, Community Medicine at the American Society for the Prevention of Cruelty to Animals, supporting nonmedical functions such as transport, fleet maintenance and staff development for nine mobile spay/neuter clinics, three primary pet care clinics and three stationary spay/neuter clinics in New York and Los Angeles. In 2018, the ASPCA's Community Medicine team served 75,000 animals. Jocelyn earned an MBA from the University of Colorado at Denver.

Prior to joining the ASPCA in 2011, she acquired over 20 years of experience leading teams in the for-profit sector. She served as the director of operations for a 64-store, Colorado-based retail chain, led a team of 150+ employees at a Target store in North Carolina and managed strategic business development at Cox Communications in San Diego. Jocelyn is particularly focused on employee engagement and professional development, as well as connecting the ASPCA's services with communities that lack access to basic resources for pets.


 

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