April 2020 by Mark Sloat, Program Manager, Field Services, Austin Animal Center and Don Bland, Chief Animal Services Officer, Austin Animal Center


Video Length: 23:15

Shelter leaders are faced with difficult decisions that affect the live outcomes of animals every day. How are these decisions made? Learn what it means to them to set KPIs and goals to instill an organizational lifesaving philosophy.

This presentation was recorded by Maddie's Fund® at the 2020 American Pets Alive! Conference.

Bio photo o Don Bland, smiling in a pale blue dress shirt, with a duckling on his shoulder

About Don Bland

Don recently joined Austin Animal Center as the Chief Animal Services Officer after serving as the Executive Director of the Humane Society of Central Texas since 2012. Before that, he was the Major Gifts Officer at Scott and White Healthcare Foundation from 2010-2012 and Development Director at Providence Hospice from 2006-2009. Don was the Major Gifts Development Officer at Methodist Children's Home from 2003-2006 and Vice-President of Operations for Red River Solutions, LLC/Medtech Insurance Services, Ltd. from 1998-2003. From 1983-1998, he was a Manager at Olan Mills. Don has a Bachelor of Business Administration in Management degree from Baylor University.

About Mark Sloat

Mark Sloat's career began in animal welfare in 1985 with the operation of a small non-profit rural dog rescue for 24 years. He also worked as a contract Animal Control Officer for a rural county in Minnesota for 11 of those years. He has been employed by Austin Animal Services for five years, starting as ACO in Animal Protection unit and moving up to Program Manager. During his tenure, the focus has shifted from an enforcement-driven model to community support. The animal protection officers now focus on working with families and their pets focusing on retention.