January 2016 by Cynthia Kopec and Lisa Bassi
Audience: Executive Leadership, Shelter/Rescue Staff & Volunteers
Video Length: 53 minutes
The San Francisco SPCA's award-winning call center has helped keep hundreds of pets out of the shelter. Now they want to show other shelters how you can do the same, regardless of the size and resources of your organization!
This course has been pre-approved for Certified Animal Welfare Administrator continuing education credits.