Your Notes are Everything: How Officer Notes Impact Animals and Communities

March 2020 by April Moore, Animal Control Manager, City of Baytown Animal Services (Texas) and Adam Ricci, Chief of Field Operations, City of Albuquerque Animal Welfare Department

Audience: Executive Leadership, Shelter/Rescue Staff & Volunteers, Veterinary Team

Video Length: 29:45

Intake notes can affect decisions throughout an organization. Understand how to ensure your staff is working to keep accurate and thorough notes to save more animal lives and reunite more families.

This presentation was recorded at the 2020 American Pets Alive conference.

About April Moore

Most recently, April served as the Engagement Manager at Austin Animal Center. Prior to that, Animal Protection Supervisor with the Field Services Unit based at the Austin Animal Center for over 10 years. She played an integral role in helping the Animal Services Office become the nation's largest no-kill open-intake animal shelter by developing community policies and programs that promote lifesaving and connect community members with the resources needed to keep their pets safe and healthy. The Field Services Unit serves over 1 million residents in the Austin and Travis County area through response to over 30,000 calls for service, emergency response, neighborhood canvassing and outreach events. April was also an instructor for Maddie's® Lifesaving Academy.


About Adam Ricci

Ricci started his animal welfare career at the Animal Refuge League of Greater Portland in Westbrook, Maine. While a member of their kennel staff, Ricci co-founded Southern Maine Pit Bulls, better known as SOME Pit!, a pit bull education and advocacy group. Ricci then worked as a part-time police officer and took on additional roles: Property and Evidence Manager, Evidence Technician, Animal Control Supervisor, York County Special Deputy and represented the department on the York County Crime Task Force and the Maine Gang Intel Task Force. Ricci was also an instructor for the State of Maine Animal Control certification training.


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