March 2020 by Audra Michael, Director, Pinal County Animal Care and Control (Texas) and Christina Snow, Animal Protection Manager, Pima County Animal Care Center (Arizona)

Audience: Executive Leadership, Shelter/Rescue Staff & Volunteers, Veterinary Team

Video Length: 44:00

In order to effectively create change in your organization, you need to manage staff expectations and accountability. This session focuses on how to manage change amongst Animal Control officers. Learn how to build teamwork and camaraderie even when things are different and new and reach your departmental goals.

This presentation was recorded at the 2020 American Pets Alive conference.

About Audra Michael

Audra started her career in Animal Care and Control by volunteering. After going on a ride-a-long with an Animal Control Officer, she felt Animal care and Control was her calling. Starting as an Animal Control Officer in 2011, Audra moved up the chain quickly becoming an FTO then a Field Supervisor. In 2015 she was tasked with the job of Interim Director and was appointed officially 5 months later.

In the past 5 years as Director, Audra and her team has brought the live release rate up from 82% to a 94% and has become more involved with community engagement and helping keep pets in their homes. In 2019 the shelter was able to help over 500 animals stay in their homes through better pet care, building dog houses, micro chipping, vaccines, and free spay/neuter.


About Christina Snow

Christina serves as the Animal Protection Manager for Pima County in Tucson, Arizona. Christina oversees 19 Animal Protection Officers; receiving 20,000 calls for service, which covers over 9,000 square miles. Prior to her work in Pima County, Christina was a Field Training Officer for Austin Animal Protection for five years.