video

Crazy Awesome Customer Service for Animal People

Sue Cosby, Director of Lifesaving Programs & Partnerships, Petco FoundationJanuary 2019

Learn how to integrate great customer experiences into everyday interactions, developing not just a customer relationship but creating supporters, donors and even advocates.

 

Learn More

video

Leadership - The Who, How, What and When

Susanne Kogut, President and Executive Director, PetCo FoundationJanuary 2019

In order to create a lifesaving community, our leadership needs to create a workshop of possibilities...the who is you, the how is together, the what is a positive attitude and the when is now.

Learn More

blog

Find out if your community is no-kill with Best Friends interactive map

January 3, 2019

How many states are no-kill? One, and it’s Maine, according to data shared by Best Friends Animal Society.  With an interactive map created by Best Friends, you can see how close or how far a community and state is on its way to becoming no-kill. Data can be sorted by state and on a more local… Learn More

presentation

Accessible Veterinary Care: Service Learning Programs to Help Animals & People

Emily McCobb, DVM, MS DACVAA, Clinical Associate Professor, Cummings School of Veterinary Medicine, Tufts University December 2018

This talk discusses the Tufts at Tech program and other aspects of Tufts Community Medicine that bring students from multiple training programs together to help community members access veterinary care and other services for pets.

Learn More

presentation

Effective Communication for Staff and Volunteers, Part 2

Susan Britt, Senior Director of Shelter Training, Interim Director of Operations, ASPCA December 2018

This interactive workshop on honing communication skills in the shelter (or any) workplace continues from Part 1.

Learn More

presentation

Transports Make Me Nervous!

Holly Putnam, DVM, Director of Operations and Outreach, Shelter Outreach Services, Ithaca NYDecember 2018

This presentation discusses best practices of transport programs and other tips to help minimize risk, while maximizing lifesaving.

Learn More

webcast

Million Cat Challenge: Albuquerque Case Studies Going Big With Community Cat Programs

Desiree Triste-AragonThursday, October 25, 2018

Learn how the Albuquerque Animal Welfare Department partnered with Petsmart Charities and Best Friends Animal Society to drastically reduce euthanasia and intake of cats and kittens coming into the shelter. Learn more about how the program works and how you can replicate it in your community.

Learn More

blog

Louisville shelter teams up with local police to get dogs out into the field… and adopted!

May 3, 2018

Looking for ways to get your shelter’s dogs out into the community so they can get seen by more potential adopters? Consider partnering with your local police department! That’s what Louisville Metro Animal Services (LMAS) did after Stephanie Jackson got back from the Maddie’s® Medium and Large Adult Dog Foster Apprenticeship at Pima Animal Care… Learn More

blog

Tips for working with local lawmakers on animal issues

March 1, 2018

What is the single biggest mistake animal advocates can make when trying to work with lawmakers on animal issues in their communities? Ryan Clinton, who helped make Austin, Texas the largest no-kill city in the U.S., says this: “It’s for advocates to go to their city hall, make a presentation, be roundly ignored, and conclude… Learn More

blog

How to ‘sell’ policymakers on innovative adoption fee promotions

October 24, 2017

Many people in animal welfare have seen other communities have success with innovative pet adoption promotions including fee-waived or reduced-fee adoptions, and would like to try implementing them in their city. Sometimes that’s as simple as announcing a promotion, but municipal shelters may find political and administrative policymakers aren’t easily brought on board. Jeannette Peters… Learn More

blog

Resources to save shelter cats’ lives

August 8, 2017

The Million Cat Challenge is a partnership of Maddie’s Fund®, the UC Davis Koret Shelter Medicine Program, Maddie’s Shelter Medicine Program at the University of Florida, and the ASPCA®, formed to help shelters save the lives of 1 million more cats. It is based on five key initiatives which bring forward those approaches that have… Learn More

blog

Got community cats? Best Friends has a book for you – free!

October 18, 2016

Community cats: If you’ve got them, Best Friends wants to help. They’ve written a book covering everything from the ABCs to the rocket science of community cat management, and they’re giving it away as a free download! Topics covered include: The history of the TNR movement The importance of leadership Who in your community is… Learn More

blog

When it comes to saving animals’ lives, think collaboration not competition

August 17, 2016

Do you ever find yourself trying to come up with new ideas or wishing you had another "you" in your position at your shelter or rescue? Someone you can bounce ideas off of, share experiences with, and even learn from? Believe it or not, you can! How? By connecting with those in your same position… Learn More

presentation

Expert Coalition Building: Collaboration for Top Results, Part 1

Arlyn BradshawJuly 6, 2016

Learn how three leading agencies are breaking live release rate records - and how you can, too. Learn More

presentation

Expert Coalition Building: Collaboration for Top Results, Part 2

Kathleen TothJuly 2016

Hear about a vision of a common purpose that is quickly strengthening collaboration among diverse groups - and saving more lives than ever. Learn More

presentation

Expert Coalition Building: Collaboration for Top Results, Part 3

Tracy RoddomJuly 2016

Forming coalitions is no easy task, learn how three leading agencies are breaking live release rate records - and how you can, too. Learn More

presentation

Getting to No-Kill, Different Communities, Different Models NKLA: Los Angeles, California

Brenda Barnette, Francis Battista, Aimee Gilbreath, Marc PeraltaJuly 17, 2015

What is the "secret sauce” that created No-kill Los Angeles’ rapid success? Come learn how Best Friends’ NKLA initiative formed public/private partnerships, created a strong coalition, and broke through misconceptions to save many more lives in L.A. Learn More

presentation

Getting to No-Kill, Different Communities, Different Models - Austin, Texas

Dr. Ellen Jefferson and Tawney HammondJuly 17, 2015

As the largest no-kill city in the country, Austin Texas, knows how to turn things around. Find out how they did it! Learn More

presentation

How to Win Friends and Influence Lifesaving through Coalitions and Alliances

Barbara Brown, Francis Battista and Arlyn BradshawJuly 17, 2015

Learn how to leverage allied and rival organizations toward a common goal. You can accomplish great things with the strength of active, united coalitions, find out how in this presentation! Learn More

webcast

Alternatives to Intake: When the Shelter Isn't the Answer

Wiley Stem, IIIApril 2015

What if your city wanted to stop euthanizing community cats in the shelter, and decided to try something bold? And what if all the animal control officers, rescue groups and community members came together to make it work? Learn More

presentation

Rescuing Dogs from the Euthanasia List

Palmer NeuhausFebruary 2015

Fifty percent of the dogs in Austin, Texas were dying in 2008 when Austin Pets Alive! began saving lives. The rescue team had merely one- to two-hours to go through the euthanasia list, choose animals and save them before their time was up. Learn how the rescue team evaluated and chose dogs. Learn More