October 2018 by Sue Cosby, Director of Lifesaving Programs & Partnerships, Petco Foundation

Audience: Executive Leadership, Shelter/Rescue Staff & Volunteers, Veterinary Team

Video Length: 57:17

Ever feel as though you like animals more than people? Think customer service is just for coffee shops and fast food joints? Think again! Learn how to integrate great customer experiences into everyday interactions, developing not just a customer relationship but creating supporters, donors and even advocates along the way.

Before you know it, you'll be crazy awesome at this customer service thing and you might even discover you like people after all!

This presentation was given at the Maddie's® Pet Project "Saving Nevada's Pets" conference and made possible by the Dave & Cheryl Duffield Foundation and supported by Maddie's Fund®.

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About Sue Cosby

Sue Cosby serves as the Petco Foundation's Director of Lifesaving Programs & Partnerships overseeing the Foundation's in-store adoption, fundraising and investment (grants) programs.

Prior to joining the Foundation her experience included President & CEO of the Pennsylvania SPCA, Executive Director of the Animal Care and Control Team of Philadelphia and other leadership roles at both public animal control and private shelters. Throughout her career she has utilized customer focused, data driven strategies and a sense of urgency to improve organizational performance and increase lives saved.