Innovation and Emerging Practices in Adoption Counseling

March 2020 by Clare Callison, Canine Lifesaving Advisor, Maddie's® Lifesaving Academy and Nikki Harris, Chief Operating Officer, Jacksonville Humane Society

Audience: Executive Leadership, Shelter/Rescue Staff & Volunteers, Veterinary Team

Video Length: 24:25

If you save their lives, they've all got to go to homes. Learn the most innovative and creative ways to counsel potential adopters and safely increase adoption in your organization. Watch as a group and play along with the adoption counseling exercises!

This presentation was recorded at the 2020 American Pets Alive conference.

About Clare Callison

Before teaching the Austin No Kill Model to students, Clare was the Director of Operations for San Antonio Pets Alive! for five years where she managed the lifesaving teams including intake, medical, adoptions, transport, data, and the mass marketing of urgent dogs on the euthanasia list. She helped develop the largest northern transport program in San Antonio which targets the most at-risk population in the municipal shelter - large dogs. Clare helped build a placement team that markets over 8,400 dogs per year at the city shelter that are at immediate risk of euthanasia. Because of her heavy involvement, San Antonio has gone from a 28 percent save rate to 90 percent over three years. Clare enjoys helping others seek lifesaving solutions to common challenges that exist in working in a high-volume, fast-paced rescue environment.


About Nikki Harris

Hailing from the great state of Nebraska, Nikki brings more than 15 years of animal welfare education and experience to Jacksonville. Nikki has an associate degree in Veterinary Technology, a Bachelor of Science in Non-Profit Administration, and two master's degrees from Bellevue University in Communications and Public Administration. Prior to her move to the Sunshine State, Nikki served as the Director of Placement and Behavior for the Nebraska Humane Society. She then moved to Jacksonville in 2012 to serve as the Adoptions Manager at First Coast No More Homeless Pets, where she oversaw the city's first MEGA Adoption Events, which are now standard practice in both Jacksonville and other no-kill cities nationwide. Nikki then moved to Jacksonville Animal Care and Protective Services to serve as Shelter Manager and later, Division Chief, where her leadership helped Jacksonville become the largest no-kill city in the nation.


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